Zendesk Support 4+

Support - anytime, anywhere

Zendesk

Designed for iPad

    • 4.3 • 27 Ratings
    • Free

Screenshots

Description

Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!

Some of the key features you’ll find in the app:

// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.

// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.

// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.

// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!

// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.

// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.

We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.

Learn more about Support and create a free account here: https://www.zendesk.com/support

What’s New

Version 2.40.0

This release includes some minor bug fixes and improvements.

Ratings and Reviews

4.3 out of 5
27 Ratings

27 Ratings

imlps ,

Give us the green theme back!

I'm unsure why you mess up something that was already nice. Green theme was fine and it's really easy on the eyes. Now it's so white and dull, not to mention it will become hard on the eyes when using it for a long period. Haven't you heard before about green things good for the eyes? Sigh!

Developer Response ,

Hi imlps - totally hear you on green being nice, but there comes a time when we need to freshen the look, especially to keep the apps current with our web products. That said we will be continuing to add incremental improvements over the coming weeks and months, so your feedback is super important. If you’d like to share any feedback about what we can do to improve it further, please let us know!

Sangidha ,

iOS update crashed my app

Hi I’ve updated my iOS 15.1 and now this app isn’t working. Can you help me??

Developer Response ,

Hi, we're sorry you are experiencing problems. We are actively investigating this issue. If you'd like to be kept up to date, please raise a ticket with us by sending a mail to support@zendesk.com. Thanks and sorry for the inconvenience.

ckbe77 ,

Notification sound

Why can’t I change the notification sound to a louder sound. The current one sounds like a mosquito buzzing. How do I change the notification sound?
Lack of this feature is not productive as I depend on the notification sound for ticket alerts

App Privacy

The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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