Avoid crowds, stay safe and shop from the comfort of your home. With Jumia, you open your doors to savings and convenience!
Shop safely and conveniently online with Jumia, the largest online retailer in Africa.
So what exactly do you get with the Jumia app?
- Daily exclusive app only Flash sales on top products
- Special Treasure hunts with guaranteed prizes
- Faster access to deals
- Exclusive app-only discounts
- Fast and Free shipping in select cities across Africa!
- Exclusive app only vouchers
With the Jumia App, shop safe and convenient online!
Download the Jumia Online Shopping App today for the best shopping experience in Africa. Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed!
From fashion to electronics, find anything you need on Africa’s largest online shopping store. Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia!
Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay.
So you ask, what can I shop at Jumia?
We sell millions of products, download the app and search what you are looking for. Some top items include:
- Mobile Phones & Tablets
- Laptops, Notebooks, Desktops and accessories
- Appliances, TVs, Games, Consoles, Home Theatres
- Sporting Goods, Lifestyle products
- Fashion for all - Men, Woman, Kids & Babies
- Baby Necessities - Diapers, Skincare, Toys and all
- Health & Beauty Products - Make up, perfumes, Hair care, Oral care & more
- Home & Living - Furniture, Decor, Bedding, Kitchen Essentials
- Grocery Items & Supplies - Yes you read that right
With the Jumia Shopping App, you get:
- Customized shopping experience with a personalized feed
- Buyer protection
- Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account.
- Order management from our call center, our call center will call you to inform about the status of your order
- International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more!
Operating in more than 11 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French. Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries.
We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal.
Contact us :
Côte d'Ivoire ==> https://www.jumia.ci/sp-contact/
Egypt ==> https://www.jumia.com.eg/sp-contact/
Ghana ==> https://www.jumia.com.gh/sp-contact/
Kenya ==> https://www.jumia.co.ke/sp-contact/
Morocco ==> https://www.jumia.ma/sp-contact/
Nigeria ==> https://www.jumia.com.ng/sp-contact/
Senegal ==> https://www.jumia.sn/sp-contact/
Tunisia ==> https://www.jumia.com.tn/sp-contact/
Uganda ==> https://www.jumia.ug/sp-contact/
South Africa ⇒ https://www.jumia.co.za/sp-contact-us/
** DISCLAIMER **
We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers. These ads are published without our consent and we highly regret and condemn this behavior.
If you encounter any of these issues, please help us and copy the page URL found and report it to jumia.online.shopping@jumia.com with subject "Fraudulent Ad" so that we can take the ad down.
Honestly your riders are really cheap liars and if you dont look into this soonest, you might start paying the price later. They will send you message your order will be delivered today in the morning and then dont turn up all day. You will now be the one calling and calling with no response, next thing you will see ‘we were unable to reach you’ next is ‘order has been cancelled’. This is without making any attempt to deliver your goods at all. This last one really pained me to my bone marrow cos it took three weeks before i finally got contacted for an order i placed. The rider did same thing they normally do, i was begging and pleading with this guy that i will come to wherever he is and pickup if he cant come and he said he will call me. Only to see order has been cancelled later in the night when he didnt even contact me for delivery even for once. I was the one calling him from the text i got, begging him to not cancel my order as they always do, only for the werey to still go ahead and cancel even when he never tried making the delivery
You’re loosing money
whatstodo
I don’t know if this is a policy but your drivers simply cancel orders after one try at delivery. They won’t call before coming to you, and if you’re naturally not home on a weekday and your gateman strolls off some place and you can’t receive an order just on first trial, they cancel your order and you’re refunded! An order you’ve been expecting, canceled just like that. Not even a second try at delivering.And another way is that they call at midnight night and send you a message saying they can’t reach you for your delivery and you should call back, at 11:30 or 1am. Pls I’m not exaggerating this. Then in the morning you get a message saying your order has been canceled and sent back to the seller because they failed to deliver. No attempt made, just a missed call and a message. This has happened about 3 times now.I’m writing all these here because there’s no other way to let the appropriate people know this is happening. I’m a long standing customer and I believe in this platform to let some drivers keep getting away with this. Never had this problem when we lived in the rural areas, those guys will try 3 times if it came to that but since we moved more into town the drivers here care just about their pay check. I’ve taken my time out to write all these, I hope it’s looked into. Cheers.
Developer Response
Hello ! We're so sorry our service was lacking and we didn't meet your expectations. Your feedback will be forwarded to the appropriate department to be considered.Our apologies for any inconveniences we may have caused you.
Poor service
mac8137
This app used to be my best app for ordering, but this days there service have becoming poor and boring to me, if u place an order it will take days to be delivered after failing to deliver at the appointed day and some of there dispatch riders misbehaviors sometimes they intentionally fail to deliver orders after saying they don’t know the location. One of the dispatch riders stressed my life today after calling me to meet him in one bus stop close to my area getting there he refused to pick my calls I searched for him all around the bus stop I couldn’t see him when I returned back home he call me again asking me where I am I said I have returned home he said I should come back I got back at that bus stop and call his number he didn’t pick his calls again which made me get angry with him the last time he called me he said I should go he will call me when he get to my area finally he drives away with my package without delivering it or me or call me, if not that I have payed for that package already I would have forgotten about it and order else where, I was totally upset today with the service of this jumia, I have been a regular customer but am out, I rather order from konga next time
Developer Response
We’re really sorry for the unsatisfactory experience you had with our service. Please send us an email with your country, contact number and order number so we can forward your issue to the appropriate department. For more privacy, you can send these details here: jumia.online.shopping@jumia.com. Our apologies for any inconvenience !
Simply the best!
EgocentricBrat
I've been using jumia for a lot of years now and I've never EVER had any complications that would make me vow never to shop here again. Even when I'm not given what was advertised, they always keep to their policy of refunds and returns which is highly commendable. I have a suggestion to make for new updates to enhance smooth user interface... Please can there be a dark mode for we night owls that like to do window shopping by 2am? The light themed interface causes some imbalances to our eyesights. Plus, it would be nice if we can search for items using a picture from anywhere, just like AliExpress does. Not just using names of the item.. Sometimes I may not know the name of an item I'm searching for, but using a screenshotted picture would be of massive help to find the item on the app. Thank you! 💛
Developer Response
Hello! Thank you so much for taking the time to review our app. Of course all your remarks and suggestions are always welcomed. They will be forwarded to the app team.. and please be assured that we're incorporating our customers feedback to improve the app and our services in general.
Hello Jumia Fans!
In this new version, we have made some incremental technical updates and also improved some designs to present a more standardized and stable application for our customers.
If you like these changes, please let us know by rating and reviewing us in the App Store!
Version 19.1.0
The developer, Africa Internet Group, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Usage Data
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Identifiers
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
AFRICA ECOMMERCE SERVICES
Size
66.2 MB
Category
Shopping
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPad Requires iPadOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
Apple Vision Requires visionOS 1.0 or later.
Languages
English and 2 more
English, Arabic, French
Age Rating
4+
4+
This app has an age rating of 4+ with content restrictions.
Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
