The app looks good. But…I tried for a few days and purchased the annual subscription of 50,99 euro. Subscription confirmed by Apple, payment approved and done, mentioned as a valid subscription on my phone. But no pro features available. I reinstalled the app etc, did all the troubleshooting tips, but none solved the problem. Contacted the app support with screenshots of all the confirmations and issues but got no reply. Hopefully support can reach out to me and assist in getting my premium subscription to work on my phone.Update: Support contacted me to assist me in resolving this issue. Showing they care about their customers. Very professional.Thanks for this!Update2:The in app subscription is active! Big compliment to the Customer Engagement Team for their help and commitment towards their customers!
Hello, thank you for explaining the situation so clearly, and we’re truly sorry for the frustration this has caused, especially after your subscription was successfully confirmed by Apple. We completely understand how disappointing it must be not to have access to the Pro features after completing the purchase. Please know that our developers are actively looking into this issue as a priority. We’re investigating cases where subscriptions are correctly validated by Apple but not unlocking features in the app, and we’re working to resolve this as quickly as possible. We sincerely appreciate your patience and the detailed information you’ve already provided. Best, Customer Engagement Team.