I purchased your app because it was advertised as supporting Dutch and Turkish. However, after completing the purchase, I discovered that the app is only available in English. This does not match the information that was provided before the purchase.For this reason, I cancelled my subscription. My account says that the subscription will end on 22 January and will not be renewed. I do not agree with this. I want the cancellation to take effect immediately and I request a full refund of €34.14.I kindly request that you cancel my purchase and refund my money as soon as possible. Advertising the app with incorrect information is misleading. Uygulamanızı, Hollandaca ve Türkçe dil desteği sunduğu belirtilerek tanıtıldığı için satın aldım. Ancak satın aldıktan sonra uygulamanın yalnızca İngilizce olduğunu gördüm. Bu durum, satın alma öncesinde verilen bilgilerle uyuşmamaktadır.Bu nedenle aboneliğimi iptal ettim. Hesabımda aboneliğin 22 Ocak’ta sona ereceği ve yenilenmeyeceği yazıyor. Bunu kabul etmiyorum. İptalin hemen yürürlüğe girmesini ve ödediğim 34,14 € tutarın tamamının tarafıma iade edilmesini talep ediyorum.Satın alma işleminin iptal edilmesini ve paramın en kısa sürede iade edilmesini rica ediyorum. Uygulamanın yanlış bilgilerle tanıtılması yanıltıcıdır. Ik heb jullie app gekocht omdat deze werd gepresenteerd als een app met ondersteuning voor het Nederlands en Turks. Na aankoop bleek echter dat de app alleen in het Engels beschikbaar is. Dit komt niet overeen met de informatie die vóór de aankoop werd verstrekt.Daarom heb ik mijn abonnement geannuleerd. In mijn account staat dat het abonnement op 22 januari eindigt en niet wordt verlengd. Hiermee ben ik het niet eens. Ik wil dat de annulering onmiddellijk ingaat en dat het volledige bedrag van €34,14 aan mij wordt terugbetaald.Ik verzoek u mijn aankoop te annuleren en mijn geld zo spoedig mogelijk terug te storten. Het aanbieden van de app met onjuiste informatie is misleidend.
Hello! We’re very sorry for the confusion and frustration regarding the language availability and your subscription. We understand that you purchased Keiki based on the information provided about Dutch and Turkish support, and we take your concern seriously. Your cancellation request and refund request will need to be reviewed by our support team, so please contact us at help@keiki.app with your purchase details. We’ll check your account and subscription status and do our best to assist you with the refund as quickly as possible.