Have used this app for 5 years and never has it failed to start. Liked it for what it offered in bird sounds and drawings for East Africa, although will be getting out of date as based on 1st edition of the Stevenson & Fanshaw guide and that has just been published in much updated 2nd addition.Recently Apple bought out IOS 14.2 and immediately the Birds of East Africa app refused to start on my iPhone XR. Clearly an issue with the software update and not the phone - has never happened before. The Birds of India app also by MyDigitalEarth starts normally on same phone and same software.All customer support can offer to try to solve problem is to delete and reinstall the app. However, this deletes all records and if not backed-up with an Excel sheet and one doesn’t do that after every birding session. And as the app won’t start cannot retrieve data. This app was great to use but be warned not to rely on it as a sole log of birds seen. Also realise that even if one exports the bird data regularly there is no way to load it back into the app in case one has to delete and reinstall the app. The only way is a completely manual entering of all data.