Very disappointing experience. I only signed up to test the app during the 7-day free trial, but I was charged for a subscription that I did not want. I did not intend to continue with the paid plan, and the whole process felt unclear and frustrating.I have requested that the subscription be cancelled and that my money be refunded. I am not happy with how this was handled and would not recommend the app based on this experience.
Dear valued user, We're sorry for the confusion. Our app actually offers both free and paid versions. We offer a 7-day free trial so that users can try out all the premium features of the app before paying. Please note that Apple's subscription system indicates that charges start from the 7th day of the trial period, so you need to cancel the subscription at least 24 hours before the end of the trial period to avoid any charges. Regarding notifications, ensure you've enabled reminders in the app and allowed WoodSense notifications in your device settings. We understand your frustration and want to help. You can manage your subscription easily in your Apple ID settings: go to Settings > [Your Name] > Subscriptions. There, you can cancel or modify your plan. Also, you can visit: https://support.apple.com/kb/ht4098 for step-by-step instructions to manage your subscription through your Apple account settings. If you wish to request a refund, you can do so directly through Apple's refund process. Please visit: https://support.apple.com/HT204084 for detailed instructions on how to submit a refund request. If you need further assistance, please email us at support@woodsensepro.com. We're committed to ensuring a positive experience with WoodSense. Thank you for your understanding and for trying WoodSense.