Elgas New Zealand 17+

The user experience for your app is an absolute nightmare. It lags, has slow click through and is unresponsive, basically it doesn’t work. Even the request for feedback form doesn’t work. On occasion I’ve been late paying because the app glitches and doesn’t allow transactions. I have a background and certifications in graphic design and computer programming so I can speak with some authority. With this in mind, if I’m struggling to use your app, you can guarantee that less experienced users are going to have a heap of trouble.

The only reason I use elgas is because no one else will service my house. Although the service is great, the new update to the app makes it seem like more of a joke. Please just invest a little into the app to make it user friendly AND functional. Everytime I use it I need to add my credentials and every time I use it there is always a problem. For a big brand, your app is the joke of them all. Please just make it functional

Text fonts and wrapping don’t adjust with the screen. Drop down menus don’t show. Buttons that don’t go anywhere. Always a terrible experience using this app.
Unfortunately, forced to use it since Elgas website is way worse and redirects to the app for orders. Always feel unsure if successfully sent an order or doubled up instead.
Elgas should find a real app developer or risk losing business