NBA: Live Games & Scores 4+

LP sub active but says i need to upgrade sub to watch live.
Customer support seems like they are finding creative ways to disconnect the chat when they cant fix anything

Missed 2 days of games so far, this experience is not what i signed up for

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I’ve had the NBA app for years and it was awesome, no problems, no glitches, no issues whatsoever. I saw that Microsoft took over the app and thought hmmm is this a good thing or a bad thing… after just a few weeks I am leaning towards bad coz first off we took time off work and were watching a live game with friends when during half time the game stream just went blank and then showed we only have two streams available and they were only 15mins long. Uninstalled App and tried different devices and it still didn’t work, reported it and asked if this is going to be a common thing and they replied saying please try restarting or uninstalling your app next time… and now I can’t even watch anything on the app, I get an error message, reported it already but not really confident I’ll get a solid reply to my query… I can’t even watch one game… ahhh I don’t really care I just want to watch the games I paid to watch… is that so hard???

We thank you for being a loyal customer. We're sorry that you're not having a great experience in the app so far.  Since you continue to run into this issue even after uninstalling and reinstalling, please visit support.watch.nba.com to submit a ticket with a detailed description of your concern, including any error messages you receive, to our support team. Thanks, NBA Support

First off, the video quality is very poor. I can easily stream in high definition from other platforms, but NBA is always buffering and quitting during important moments of the game. You get a better user experience from illegally streaming games than paying for league pass.

In years gone by, during game breaks, you had access to the view of the in arena cameras and the jumbotron, so you could really feel like you were at the game. Now they just show a screen with “game break”, or give you un-skippable ads that you have to pay an extra $100 to remove.

Then, most annoying of all - they have removed the ability to cast. The chrome cast button still shows, but instead of showing available devices, it asks you to enter a pin. You enter the pin and it does nothing. Why are they constantly doing everything to make their service worse? It is so frustrating. If it aint broke dont fix it.

Oh and the customer service team does absolutely nothing to help resolve the issues. They take forever to respond, and when they do its just useless information copy pasted from a script. Do better NBA. If you want to appeal to the younger generation you need to fix your hopeless app.

We are sorry you're having issues using Chromecast with the app! Please reach out to the support team with additional details at support.watch.nba.com so we can help investigate. Thanks, NBA Support