PayPal 4+

Peace of mind

I have been using PayPal for a good few years now and in my considered experience I have very infrequently had any issues.

Those that I have had, were dealt with in a professional and helpful manner, apart from one transaction; which turned out to be a scam; and therefore was the fault of the trader, not that of PayPal.

Would I continue to use their services, absolutely, there’s nothing quite like peace of mind by day’s end.

Payment time

I have been very unhappy with the payment method. It has been now PayPal 13 days and still none of my money has been transferred into my bank when you’re running a small business that just doesn’t work!!
I won’t be using it again as after I finally get the money in my bank account.
Because of this I’m now behind in my payments to other people, I even asked before a joint what % PayPal took from the customer before I received the payment. They said none. But when The customer paid me I away lost a large percentage of the money into my PayPal account. I was not made aware of this as I would if used my own bank account as I needed the full amount. I also asked customer service best way to transfer this money to my bank account to receive the full amount.
PayPal said if you transferred it straight away there would be an extra cost. but not if you let it transfer over the 10 working days as there would be no extra fees. and I wouldn’t have to wait any more than four days to find out afterwards it’s now 10 to 14 working days which is not acceptable
Really unhappy with the whole set up PayPal should of been more transparent.

Deceptive update

The recent update that secretly smuggled in the Honey extension is a deceitful and disturbing practice. Honey is not simply an extension of PayPal, but in fact an entirely separate enterprise targeting consumers for different reasons. I do not want this extension and would not choose to have it, but it is now cluttering up the Safari browser on my iPhone and iPad with no ability to remove it unless I remove PayPal itself ('disabling' the extension is not the same as being able to remove it). Shame on you, PayPal, for imposing your money-making schemes on all of your users.

Update: I received a response from PayPal with a link to instructions for removing the Honey extension. Unfortunately there are no instructions for removing the extension from iOS mobile devices , e.g. Safari on iPhone and iPad, only from Mac OS (which I stated clearly in my original review). Mobile app users seemingly are thus stuck with Honey, unless they wish to remove the PayPal app itself. To be fair, the inability to remove extensions is, at root, a problem (oversight?) with iOS, but one can't help suspect that PayPal is deliberately exploiting this lack of functionality.

Developer Response ,

Hi there- Details about uninstalling the Honey extension can be found here https://help.joinhoney.com/article/26-how-do-i-uninstall-honey. -Lisa