StarSocial Rewards 4+

Nice being able to use an app to scan for rewards rather than carrying around a physical card

Thanks edengreeny, pleased to hear you're enjoying the StarSocial App!

Like other reviewers, this app won’t open for me - this is a real shame as I found the Goody app always worked well. Would have liked to see the app work before it was launched - now I’ll miss out on points when I visit my local.

Hi J Lindzy, sorry to hear you're having trouble opening the StarSocial App. We have pushed a new version live to address this feedback. If you are still having issues can you please contact us at starsocial@stargroup.nz so we can resolve this for you?

App is a big step backwards for loyal customers of group. Staff at venues don't know how to use it. Scanners at venues don't work. And I don't understand what credit/benefits I have now. Kapura and the Goody App were way better. Star Group needs to lift their game.

Hi Mike, thanks for your feedback and sorry to hear you've had a bad experience.
We had some initial issues post launch with scanners which have since been resolved.
Staff were trained on StarSocial via online training modules, in person and with ongoing support materials, but it's clear that we need to do better here and this message has been passed on.
The StarSocial offer is the same as Kapura Social Club - earn 10% back on what you spend as rewards which you can redeem for food or beverage. You can also unlock 5% and 10% additional discounts with Membership Tiers.
If you'd like to contact us at starsocial@stargroup.nz we'd be happy to talk you through your credit balance, and give you a little extra something for the hassles you've experienced.