ZAFUL - My Fashion Story 12+

It’s pretty good

i’ve ordered from here twice, both times were an okay-ish experience. The website is super easy to use, the shipping is very quick (although it’s a tad expensive) and the clothes look exactly the same as they do on the website. the only thing wrong was that the bikini top (on both orders) was a little see-through and it meant you could see the bra pads inside. but when you took the bra pads out it looked perfectly normal and it didn’t look see-through.
overall, i’d say it’s a pretty good website.

Zaful is amazing

This app came as a surprise to me as I was looking for an online store. I found Zaful on Facebook while scrolling and thought it was an interesting app, so I downloaded it and ordered about 5 items, shipping was free, and I received a coupon and free z points, which I took advantage of because it saved me money. The shipping delayed a month, but once I opened the package and tried on the items, they were so comfortable and wonderful that they fit me perfectly. I was satisfied, so I placed another order, this time for ten products, with free shipping, a coupon and z points! it really fits me well! I'm only hoping for a quick delivery! hope i can shop more items! Once you tried this app you wont regret it so check them out! Zaful app comes with different variets of your needs!

The worst company -don’t expect to get the right bathing suit sent or your money back

This has been a nightmare!!!!! I bought three bathing suits, two the same style because I’m a medium bottom and large top but they can’t do two different sizes... and then the third bathing suit they send me a small top and a large bottom. I then try to get a refund via their ticket submission, after 8 tickets, two live chats and Facebook messenger they still did not refund me. They tell me to call them and then I do and then they bill me 6USD for the phone call and the woman on the phone tells me she can’t do refunds and that she will make sure someone sends me an email without the ticket system! Next day I get a message through the ticket system!!!! This is beyond brutal. And still no refund. So they basically have stolen from me. Thanks zaful - you are awful

Developer Response ,

Dear Customer,
We apologize for any inconvenience caused.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
If any issue, you can click here to submit a ticket https://support.zaful.com/ticket/ticket/index?cat_id=37 you can write the subject as "complaint from IOS APP”
Once we receive your message, we will give you satisfaction solutions.
Best Regards
ZAFUL Customer Service