SAS Flex
Stay on top of every call
Free
SAS Flex gives you full control of your answering service right from your phone. Stay connected to your callers, review call activity, and manage your on-call team from anywhere. With SAS Flex, you can listen to calls, read transcripts, send and receive text messages, adjust schedules, and keep your operators informed in real time — all from one easy-to-use app.
Build stronger customer relationships, improve quality assurance, and make sure your business never misses a call.
With the SAS Flex app, you’ll be able to:
• Review every call in detail — listen to recordings, read transcriptions, rate call quality, and add notes for your team.
• Text your callers directly and receive SMS replies right inside the app.
• Tag and organize calls to keep your account clean and searchable.
• Rate and review calls to help improve quality assurance and operator performance.
• Block unwanted callers and manage IVR call activity.
• Adjust your on-call staff schedule on the go, so the right person always gets the right call.
• Add and edit FAQs to keep our operators updated with the latest business information.
• Post operator alerts for urgent updates, special instructions, or quick internal messages.
• View real-time reports, including minutes used, plan details, and balance information.
• Place your account on “Hold My Calls” when you want to temporarily stop warm transfers.
About Specialty Answering Service:
Specialty Answering Service provides live and AI-assisted answering solutions for small and midsize businesses. Our professional receptionists answer calls, dispatch messages, and support your team 24/7 — helping you build trust with every customer interaction. Over 5,000 businesses rely on SAS to manage their communications and keep operations running smoothly.
Try Specialty Answering Service free today and experience how effortless great customer communication can be.
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In this update, we’ve added a new way to place calls and fixed a few issues to improve reliability:
- You can now place outbound calls directly in the app, with calls showing as your SAS number.
- Fixed an issue that could prevent password reset emails from being sent.
- Resolved a display issue where long operator notes could be cut off in Call Details.
- This update also includes general improvements and bug fixes.
The developer, Specialty Answering Service, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Provider
- HVAC Answering Service, Inc.
- Size
- 55.8 MB
- Category
- Productivity
- Compatibility
Requires iOS 15.6 or later.
- iPhone
Requires iOS 15.6 or later. - iPad
Requires iPadOS 15.6 or later. - iPod touch
Requires iOS 15.6 or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © Specialty Answering Service
