i have a project that is due tomorrow which i started 2 days ago. it was going so smoothly i even got the free trial and was planning to purchase premium. my video was 7 mins long. i was finally done and the due was tomorrow. but after i downloaded the vid, THERE WAS NO SOUND. THE AUDIO IS MUTED I DONT UNDERSTAND. but when i go back to editing the audio was fine. until the app kept crashing. i still have 5gb left in my storage so I FREAKING DONT UNDERSTAND WHATS HAPPENING. i tried to save the vid again but its stuck in 0% until i can open the app anymore and it crashed everytime so i had to delete. i reinstalled and my project was gone. THE WORST AND NOW I HAVE TO START OVER MY 7 MINS VIDEO MYGOD
Hi, please note that if you uninstall the app, the device will delete all the data that are related to the app. Therefore, the iOS device will confirm with users if they are sure to delete the app. It might be impossible to recover the data that you delete if you didn't back up the app on the iCloud service. If you encounter a crash or lag issue, suggest you can try to close other running apps, reboot the device, and then try to launch the app again? If the issue persists, you may provide the screen recording of the video editing process, the source files, and the produced video via your personal cloud, such as Google Drive, to help the support team to understand you better and provide effective assistance. Please open the project, tap the gear icon on the upper-right of the editing page to open app Settings, and use "Send Feedback" to contact the Power Director support team. If you are unable to launch the app, please drop us at "PowerDirector_iOS@cyberlink.com" and share your device info and iOS version. Thank you.