I had a few purchases on this game and while it’s not as seamless and as fast when it comes to processing unlike other games (and apps) on my phone, it was okay in the beginning. BUT my last and most recent purchase, although a small amount, I did not receive the bundle but my Apple Pay was charged for the price. I only needed a few more energy points (100) and gems (50) to try and complete the Halloween event before it ends and also to further unlock the free stuff after it was locked with the purchase requirement before I can proceed obtaining them. What a scam! Plus when buying gems directly, it doesn’t get added directly to your account, you have to open the mailbox and unlock it which is a hassle and sometimes causes you to miss the timer bubble which they may have done intentionally for you to purchase more from them.
Hello.This is the Hello Kitty My Dream Store.Thank you for sharing your valuable feedback with us.We understand how frustrating the inconveniences and disappointments you experienced during gameplay must have been.To resolve the issue, we kindly ask for more detailed information and hope for your understanding.Please provide the details of the issue you experienced and send them to support@actgames.co.kr, and we will review them and get back to you with guidance.If you encounter any further issues, please don’t hesitate to contact us at any time.Kindest regards,Hello Kitty My Dream Store Team