Maya – savings, loans, cards 17+

I really love this app(Paymaya before) and was a fan of this app since 2018 until I got scammed. I even encouraged my friends to try this app because of its features like the free service charges on online payments. Total of 25k of my wallet and savings account was transferred to the crypto Dogecoin. Tried selling the Dogecoin to get my money back but I can’t even input the amount. It wasn’t clicking at all. Tried calling the hotline, I was already talking to the CSR but I was really dissapointed with their solution. The transaction was a success so they cannot do anything to revert it. They told me they can temporary block my account and change number so that I can still use the card that I availed. Tried requesting change number to the site they gave me but it got declined twice due to information unverified whatsoever. I had to create another account and buy another card. It was so traumatizing, to think that the money you earned from hard work will vanish just like that. Still skeptical to use the app for paying online payments. Had to use another mobile banking app to pay with a small service charge.

Please Maya, fix your mess. The others that got scammed also but more severe cases (Maya Credit) than I encounted. Thankfully I didn’t activate my Maya Credit at all.

Ever since the platform upgraded its Ui/Ux the whole system just became problematic. The vouchers are now almost non-existent almost like they’re running a scam. Before, when you satisfy the conditions of the cashback vouchers, you instantly receive it. Now they changed their guideline to say you will have to wait 14 business days from the time of transaction or up to 14 business after the promo period which does not make any sense at all. And even when you wait, the vouchers will not be sent until you forget about it. I have filed a complaint and they say they are still investigating it. Investigate what? This is their promo. They set the guideline. They do not deliver so now it becomes the problem of their customer. Also when you try cashing it from your linked bank account, around 80% of the time the transaction will fail and would require you to unlink/link back your account which is too tedious. Their chat support also are a bunch of slackers. When you get them on chat they would purposely not reply to you until the whole chat window times out. Like they dont follow any QA process. Fix your issues Paymaya. You are dealing with peoples hard earned money.

Comeon this is related to people’s money. It has to be perfect. I tried donating money for covid then I checked out, then it asks me to enter my credentials again to pay via paymaya wallet. Why?? I am already using the app which I am already logged in. Let’s say that is a security feature.. you have to make it clear for the users that transaction is asking for credentials for revalidation purposes only or simply explain and display the reason why I am being asked for my credentials again! That is plain common sense or else it feels like I am being redirected to a hoax site that will phish my money and have it wired to some criminal scheme. Make your app trustworthy, really! So I entered my credentials on ‘that’ then nothing happened no error message whatsoever just reloaded the page and had my credentials removed and I dont know what’s going on! Suddenly OTP notification was sent to my number and I dont know why!!! Am I expecting that??? What was tthe OTP for? I have absolutely no idea because your app isn’t designed smart enough. Guysss comeon.. who ever did this... lacks customer’s point of view. Update your UX. should i try using your app for making donations? I dont know.