Maya – savings, loans, cards 17+

Ever since the platform upgraded its Ui/Ux the whole system just became problematic. The vouchers are now almost non-existent almost like they’re running a scam. Before, when you satisfy the conditions of the cashback vouchers, you instantly receive it. Now they changed their guideline to say you will have to wait 14 business days from the time of transaction or up to 14 business after the promo period which does not make any sense at all. And even when you wait, the vouchers will not be sent until you forget about it. I have filed a complaint and they say they are still investigating it. Investigate what? This is their promo. They set the guideline. They do not deliver so now it becomes the problem of their customer. Also when you try cashing it from your linked bank account, around 80% of the time the transaction will fail and would require you to unlink/link back your account which is too tedious. Their chat support also are a bunch of slackers. When you get them on chat they would purposely not reply to you until the whole chat window times out. Like they dont follow any QA process. Fix your issues Paymaya. You are dealing with peoples hard earned money.

Comeon this is related to people’s money. It has to be perfect. I tried donating money for covid then I checked out, then it asks me to enter my credentials again to pay via paymaya wallet. Why?? I am already using the app which I am already logged in. Let’s say that is a security feature.. you have to make it clear for the users that transaction is asking for credentials for revalidation purposes only or simply explain and display the reason why I am being asked for my credentials again! That is plain common sense or else it feels like I am being redirected to a hoax site that will phish my money and have it wired to some criminal scheme. Make your app trustworthy, really! So I entered my credentials on ‘that’ then nothing happened no error message whatsoever just reloaded the page and had my credentials removed and I dont know what’s going on! Suddenly OTP notification was sent to my number and I dont know why!!! Am I expecting that??? What was tthe OTP for? I have absolutely no idea because your app isn’t designed smart enough. Guysss comeon.. who ever did this... lacks customer’s point of view. Update your UX. should i try using your app for making donations? I dont know.

They locked my account out of nowhere and when I called them, it is under investigation. They told me that it would take up to 13 business days as the maximum. I waited and constantly followed up my case. All they said to me was that my concern has already been escalated. 13 banking days have passed and still no progress. Almost a month when I got a feedback and that I need to submit some documents and I did. Another week has passed before they finally lifted the restriction on my account. I was so excited since my savings was in there but to my disappointment, I can’t transfer my savings to my wallet for me to withdraw it. I called again and 3 days have passed, a customer support said that my savings has now been reactivated but still I can’t do any transaction—the same error. And then last Friday, they told me to call again this coming Monday and that they already make a report so that their backend will investigate my account—again…I am so tired of this unending process. Hoping that my case will be resolved next week. Very bad experience. As soon as I withdrew my money, I will definitely delete this app right away.