RCBC DiskarTech Savings 4+

This happens a lot of time. They have good customer service that replies quickly, but the deducted amount will only be credited to your account for like 2-3 business days, and if it happens everytime then you have to wait for a long time to get your money back... and they reply only if you follow up. The bug is that the transfer does not proceed after input of OTP. It's just loading, then you got logout of the app. Once it opens again, and try to input the OTP it says "not enough balance" and that the amount was already deducted. Or "genera server error". Should fix this. The money should only be deducted once the otp is verified correctly. Isn't that what it should do? Also, some buttons are not working...you have to click like multiple times. This is a nice and beneficial app but it just seems to have a lot of bugs needed to fix, if you sure want to cater a lot of users in the long run these needs to be fixed. It just doesn't seem trustworthy as of the moment. Sure most of mobile banking app doesn't too, but atleast maintain the security. Enhance customer service. Faster turnaround, like within 24 hours.. cause some people need that money asap!!!

Hi! Kami ay humihingi ng pasensya sa inyong experience. Our team is constantly working on to improve the app. Thank you for this feedback and suggestions. These are legitimate concerns and we'll include these in our next updates. We hope that you continue using DiskarTech as we unveil more features very soon. Please follow @DiskarTech on Facebook, Instagram and Twitter for promos and announcements. If you have other concerns, you can also chat with us 24/7, just visit diskartech.ph and look for our chatbox. Maraming salamat!

I appreciate the app so much because of its cheap fees to other banks and also works like gcash, can pay bills and all. The only downside is the OTP sent to my number, it takes about 8-10mins before I received it. This does not just happen once. Everytime I do transactions like buying load or transferring money to my other accounts, I have to press resend OTP over and over again and wait for atleast 10mins before I get to have an OTP. This is an inconvenient in my part. Hopefully the RCBC team can check on this matter.

We are sorry to hear about your concern. Ang aming customer service at technical teams ay patuloy na gumagawa ng paraan to serve you better.Kindly send us a PM sa FB po so we can better assist you . Thank you!:)

I transferred my money at 12:22pm today using this app to my bpi account. Until now I haven’t received my cash yet. I sent an email to their customer service to credit it to my account but still waiting for their response. I hate this app. Last time I paid my meralco bill. It was rejected then I paid again. Then I found out it went through and deducted it to my acct balance. It took them two weeks or so to credit it to my account. Please fix your app. Very inconvenient. I don’t trust this app anymore.

Update: I received the credit of 10k in my diskartech acct today. I transferred it to my Maya acct and received notifications that it was successful. But again, I didn’t receive the fund transfer again. What is going on with this app??? How can I get my money out of diskartech and get it back????

We're sorry to hear about your negative experience and would like to make things right. Please send us a direct message to FB with more information so we can address the issue. Thank you.