Bykea: Rides & Delivery App 4+

Riders’ offers interface

Dear Bykea, You’re doing wonderful. It’s just a small thing which is how the riders’ offers pop up and all previous offers move down all of a sudden. I usually accept the wrong offer because of that, I’m satisfied customer but fixing this one thing will improve my experience and I’m sure other’s too.

Developer Response ,

Hey there! Hope you are doing great. Thank you for bringing this to our attention. Could you please share a screenshot of the issue with us at cs@bykea.com? This will help us to identify the problem and fix it promptly.

Pathetic support

3 months and there is the same issue my drop off location is coming wrong when i complete the ride it gets the opposite building location and that is why i have to pay 3 to 4 km extra charge everytime. I have been complaining about this since 3 months and no one has resolved my issue. They just say it will be resolved. I don’t know when will you guys take your customers seriously 0 stars for your hospitality and 0 for customer support. Hoped to get good services but no all support agents are just female so that nobody will get hyper. I don’t know what tactics the company is using but all i can say is you need to work on these issues. The ios app is still buggy it doesn’t picks up the ride number when complaining from bookings. The support always asks for number and i have to provide screenshot to him as i cannot even copy the ride number myself. Pathetic service and app

Too many glitches. App doesn’t work.

This app is the worst thing ever happened to pakistan. I cant believe this app has too many glitches. Sometimes it get stuck when i try to book a ride. And then the ride wont cancel even after refreshing the app too many times. Sometimes i wat for the rider for more than an hour. Cant even canvell it but the rider doesn’t arrive. Sometime the server is tooo slow to redirect the app. The fare has increased drastically over the past few months. I used this app to deliver my brownies. But now i have stopped using it and moved to indrive. Indrive is so far the best one with not a fastest delivery service provider. Shame on this bykea company. People are literally stopped using it because of the fare bykea is offering. Literally above 500 for some places. And i delivered in minimum 300 with indrive.

Developer Response ,

Hello there! Hope you are doing well.
We are sorry to hear that you are experiencing difficulties with our App. We would greatly appreciate it if you could kindly share your concerns with us at cs@bykea.com, and we will look into them on priority.