iPhone Screenshots


Pakistan Citizen Portal is an integrated citizens grievance redressal system connecting all government organizations both at federal and provincial levels. The system serves as carrier of complaints to their respective offices across all over Pakistan. Citizens are enabled to provide feedback once a complaint is marked resolved by an officer. The feedbacks are linked to an officer’s performance. The app provides a hassle free interface to citizens to connect with government at all levels.

What’s New

Version 1.8.3

Several bugs fixed
Improved interface
User manual
New categories of complaints

Ratings and Reviews

3.4 out of 5
862 Ratings

862 Ratings

Umr Masood ,

Some features missing

First of all perfect piece of work , secondly fee very important points
1 kindly add more options of complaints or just add an option ( Others) for department which is missing
Example: I was about to ask about one business that if it is legal in Pakistan or not because I’ve seen many people doing, but no option for that in this app

2 in cybercrime tab ( Social Media option) , please keep the option to upload link for better track of an ip for your department

Bilal Jabbar ,

Server Is Not Responding, Please Try Late

Mostly when i putting my user name with password after pressing the sign button I'm getting this message which is shown on my Mobile screen (Server Is Not Responding, Please Try Later ) and whenever i signing in successfully on it so it doesn't working properly when i press check complaint status button i got same message "server responding issue" How is it possible with several thousand traffic on this app the server is pretending like busy all the time i think it's pretending not really busy why everything on GOVT level is not working properly why in Pakistan Govt employees are not doing there job honesty
Please improve this application & spend some money on it for hiring best developers

M. Sultan ,

More options needed

kindly add a option where we should report our existing complaints which are still pending more than a month or two because most of the time concerned department didn’t respond on the complaint even after a month or two,it just shows us the status of initiated further no response.

2. There should be the feature of push notifications when a complaint resolved or it moves from one stage to another.


Performance Management & Reforms Unit Government of Khyber Pakhtunkhwa
29.4 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© Performance Management & Reforms Unit


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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