Alior Mobile app
Join more than one million Alior Mobile app users and stay on top of your finances!
With Alior Mobile, you have quick and secure access to your money and many additional mobile banking features around the clock. In one place you may, among others:
• check your bank account balance and transaction history before logging in,
• make mobile and contactless payments with your phone or smartwatch,
• make standard and instant online internal transfers and transfers to another bank and to a telephone number,
• withdraw cash from an ATM using a BLIK code and pay with BLIK at stationary and online stores,
• top up your prepaid phone, buy tickets for public transport and motorways and pay for parking,
• authorise Alior Online banking operations using PUSH notifications,
• apply for credit facilities,
• set up deposits and other savings products,
• benefit from additional services and personalised offers.
We protect your data and money:
• we monitor the application 24/7 - if we notice an attempt of unauthorized access, we will block access to the application,
• we constantly enhance the application - we increase your comfort, availability of services and level of security,
• you log in with PIN or biometrics - if you forget to log out, we will do it for you,
• you verify and confirm online transactions in the mobile application
• you can quickly block your payment card if you lose it,
• we send you PUSH notifications about events related to your account or card and to verify the identity of the calling banker,
• you can hide the account balance and quickly change the card limits.
You may contact us in many ways:
• you can contact the helpline directly from the app – after logging in, without additional verification,
• you can make a contact request regarding any credit facility,
• you can send us, for instance, a question, a suggestion or a disposition.
You may personalise the app so that it matches your needs:
• you can change the background image of the start screen,
• you can customise the app’s theme,
• you can create shortcuts you are most interested in,
• you can create a list of selected payees,
• you can arrange the order of items visible on your screen.
Once the app is downloaded and installed, you may create a personal account using the VideoSelfie function and activate the app, and then manage your products.
The Alior Mobile app is available in Polish, English, Russian and Ukrainian.
For more information about the app, go to www.aliorbank.pl/aplikacja.
It’s been 4 months now since my first failed transfer - after confirming it, I got kicked from the account and it got blocked, so I had to call the bank in order to unblock it. It happens till this day, I’ve made that mistake many times and every time I had to call the bank. I’ve been to one branch to try to fix the problem with them, but they didn’t know what caused it. I’m using iPhone 8 plus, newest software. Please provide a fix EDIT in response to your question - it was a domestic transfer. I can pay with BLIK but when I try to make a domestic transfer the app blocks itself and I have to call the bank to unblock it. No additional options added to the transfers EDIT 2 I have tried that too, only option is to call the bank because I get an error/access denied type message. Funny thing is, when I block my app this way, I also cannot log into my account using the web browser.
Developer Response
Thank you for your answer. We are currently verifying the described situation and working on a fix. When it comes to resetting access, you can select More options on the login screen - Unblock access and reset it yourself.
In-app offers slow down the performance
adkoz94
Offers/ads on the products page are annoying and I feel they slow down the overall performance and responses of the app. Due to loading a few different ads with bank product offers (on own products tab), it always takes more time to react to scrolling etc. It would be better if ads/offers were in-app notifications or messages. Still annoying but not disrupting the app performance.
Developer Response
There are many options in the application to personalize it and manage settings. Go to the Profile - Personal data tab and set the offer options as you see fit. I encourage you to use and update your opinion. Regards Asia
Last update made my accounts disappear and much more
somelucas
It's not the first time that I update the app and get a critical bug, but this time - in sync with April Fool's - really surprised me. Update from April 1st 2022, simply made all but 2 menus disappear. I have no access to my accounts anymore. Actually all functionalities disappeared but 1 card purchases history. The dashboard menu only says "You don't have any products" when I have several accounts in the bank. The products menu shows 1 card only. The my profile icon when clicked doesn't load anything, view totally empty. All other menus have disappeared. I already sent a very detailed message about this problem on their official communication channels (via Internet banking) twice and still wasn't contacted by them. -- EDIT: Fixed with a new version after 17 days. I'm updating my review from 1 to 3 stars.
Developer Response
I encourage you to update the application to the latest version 22.1.7. The problem should no longer occur.Regards Asia
The app is a security hazard
7491747959379100
Fool me once, shame on you. Fool me twice shame on me. The app has a skewed bank pin memory system. For some reason it will show an error for a false pin input, when the very same pin was used to open the application mere seconds ago. Now you can imagine the issue when you only have five erroneous pin entries before you are entirely locked out of the app and have to call the bank to fix it. You never know when the error will pop up and where the app suddenly decides the pin input is actually a guessing game. What’s even worse is when you activate faceID within the app to replace pin input. For every time faceID does not recognize you, that counts as an erroneous pin input. Now combine that with the fact that faceID can throw an error a couple times a second until it musters the effort to actually try and recognize your sleepy face and you have a massive issue with an app which locks you out every time you try to access it. Not only is the app literally unusable, it also brings up suspicious behavior for the bank security team which you then have to manually figure out on the hotline. Two options remain, don’t use the app for this bank or change banks. I’m starting to warm up to the latter.
Developer Response
Please update the application to the latest version, the problem should no longer occur. We apologize for the inconvenience and encourage you to update your opinion.Regards Asia
Now in Alior Mobile, you can now select the products you want to see on your dashboard even more quickly and arrange them in the order that works best for you. And with the new Click to Pay service, you can pay conveniently and securely without entering your card number.
Version 26.7.0
The developer, ALIOR BANK S.A., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Size
444.4 MB
Category
Finance
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Languages
English and 3 more
English, Polish, Russian, Ukrainian
Age Rating
4+
4+
This app is rated 4+ with content restrictions.
Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
