Something’s not ok anymore. I’ve been using your services since the start. I was happy with that, till recently. This time i needed to pick up a package really quick. I reached the pick up point, and - with the kids in the car, on our way to the to our weekend holiday - we tried to pick our package up. Took a lot of hassle before we managed to get it done. Something was wrong with the system. Eventually, we got it, but we were late for our trip, and had to put it off till the evening.

Convenient app to keep track of packages and for opening the Paczkomat. However as many apps tend to do over time, it’s getting too many other features. It would be better to stick to core functionality and not distract me with all the other features and also not disturb me with unnecessary notifications. I want an app that only disturbs me when I need to do something. I neither care that a package has been received by you nor that I have just picked up my own package. I only want to be disturbed by a notification when a package is waiting for me. You can add toggles in settings to control which information gets a notification, include a toggle for your promotional notifications so I can turn them off. Keep it simple, let your app be transparent and unobtrusive, focus on your excellent package delivery.

I don’t want to write a negative feedback since I really love the service, but I hope this feedback helps the business not to loose customers. I’m not sure what has happened with inPost points around Wola/Odolany in Warsaw, are they all closed or full or the courier responsible for this area is just extremely lazy, but all the packages are redirected to EPAKA on Jana Kazimierza, which works only until 6pm and is closed on Saturdays and Sundays. It has been happening for over a month already with many people with different InPost points in the area. So if there is a choice, we have to choose DHL, DPD, Orlen, etc. When there is no choice, just inpost available, it becomes a huge problem. You claim 24/7, but in practice it’s until 6pm Monday-Friday, which makes it impossible for many people who work in the office and live in Wola/Odolany to use your service. Please fix this issue 🙏

I ordered 5 items from a German shop and InPost was responsible for delivering the parcel to my home.According to the tracking, the parcel was handed over for delivery at 06:38 on 11 August. At 13:55, InPost marked the shipment as “Acceptance refusal.” At 18:31, it was already being returned to the sender.The problem is: I never refused the parcel.I was working from home that day and was at the delivery address. Nobody rang my doorbell, nobody called me, and I received no SMS or other notification saying that the courier had attempted delivery.I contacted InPost customer service to explain the situation. I first used the chat, which did not resolve the issue, and then called customer service. During my attempts to resolve the matter, the call was disconnected twice. When I finally spoke with someone, I was told to file a complaint and contact the sender.I understand that mistakes can happen, but marking a parcel as “Acceptance refusal” when I did not refuse it, returning it to the sender, and then asking the customer to resolve the consequences is extremely frustrating.I have screenshots of the tracking history and have submitted a formal complaint.I hope InPost investigates what actually happened instead of simply relying on the incorrect tracking status.