fraudsters stole my card details by asking for my email address, and then sending a mail from Vinted, stole my card details. and then Vinted deleted the history of correspondence with fraudsters so that I did not have time to take screenshots. I do not recommend the new Vinted to anyone. my data from old Vinted APP is not transferred, there is no protection against spam and phishing, there is no data security, the help center does not respond and does not help. I have been using Vinted for 4 years but after that I will delete my new profile in a new app and never go back there again. you don't value your users, you just make money on it.

I registered on Vinted with the sole intention of selling my child’s clothes and giving them a second life. Shockingly, while listing my very first item, my account was immediately blocked and I was accused of fraudulent activity.After contacting customer support, I fully cooperated and provided all the evidence they requested. This included multiple photos clearly showing that the item was in my possession — taken inside my home, on the floor, on the couch, and even with my hand visible in the pictures. Despite this undeniable proof, I was informed that they still “suspect” I might be a scammer.This approach is unacceptable. No clear explanation was given, no concrete reason was provided, and customer service took no responsibility for the situation. Instead, they relied on vague suspicions and left my account blocked, as if providing evidence was irrelevant.This experience raises serious concerns about how Vinted treats new users. Honest sellers are penalized without justification, while customer support offers no transparency or accountability. The entire process feels arbitrary and deeply unfair.I strongly discourage anyone from using this platform, especially new users. This was a complete waste of time and an extremely disappointing experience.

disgusting involvement of technical support in solving emerging problems. I tried so many times to get to the truth, but I never received an answer about the documented basis on which I was required to provide an identity document (for data verification) issued by the country in which I use the Vinted service. After all, the user agreement only states the need to provide valid documents, without any mention that these documents must be issued by the country in which the person uses the Vinted service. But technical support specialists insisted that the financial provider requests documents confirming my presence in the country from which I use the application, despite the fact that there is not a word about this obligation in any user agreement. (please kindly correct me if I'm wrong). technical support specialists mostly communicate in standard phrases and their involvement in my case is not felt. As for the app, I'm still not thrilled. the mobile version starts to slow down if I start browsing more than 100 search results. the web version does not display search results if a large number of brands are selected in the filter.

I am extremely disappointed with Vinted and its seller protection policies. My recent experience was beyond frustrating. I sold a turntable that was perfectly functional and securely packaged, but the buyer received it damaged due to poor handling during transport. Instead of offering real support, Vinted provided absolutely no help.They didn’t reply to my messages, offered no compensation, and simply told me to contact the carrier myself. When I did, the carrier made it clear that Vinted should be the one submitting the claim, not me. So I ended up stuck in the middle, with zero assistance from Vinted and no way to recover my losses.Vinted’s so-called “seller protection” is completely useless. They abandon the seller the moment something goes wrong and take no responsibility for damage that happens during shipping. This platform seriously needs to improve its support and policies. Right now, I cannot recommend Vinted to anyone especially not to sellers.