My experience with Jeton has been incredibly disappointing.First of all, the amount of information required to send a simple payment is absurd. It feels like filling out a tax return rather than making a transfer. You are forced to collect and verify excessive personal details about the recipient — including sensitive information like date of birth. This is not only unnecessary, but also highly uncomfortable when dealing with real people.The user experience makes things even worse. Entering a date of birth is a nightmare. Instead of allowing manual input, the app forces you to use a calendar that starts on today’s date. So if your recipient was born decades ago, you literally have to click back month by month. For example, reaching 1977 means hundreds of clicks. This is not just bad UX — it’s borderline unusable.But the real issue is reliability.After spending a significant amount of time completing a transaction, the app confirmed that the payment was successful. However, five days later I received a short email saying the transaction had failed — with no explanation whatsoever.If you want answers, you have to chase their support team yourself. And when you do, don’t expect real help. The responses feel automated, repetitive, and completely unhelpful. I kept receiving the same generic template reply over and over again.Eventually, I was told there was a “temporary issue” with transfers in currencies other than EUR. No prior warning, no transparency, no effort to save users from wasting their time.Their “solution”? Convert your funds to EUR (paying a fee), then send the payment (potentially paying another conversion fee). In other words — pay extra because their system doesn’t work.That level of arrogance is honestly shocking.To sum it up: if you are not using EUR, this platform feels unpredictable, unreliable, and poorly managed. Combined with weak customer support and a frustrating interface, I simply cannot recommend Jeton to anyone.