Oracle Live Experience
Negocios
Gratis
License: http://www.oracle.com/pls/topic/lookup?ctx=wsccl&id=eula_demo_ios
Live Experience allows you to enhance your customer experience by adding digital communication channels directly in your mobile app
In-App Engagement Channels for Web and Mobile:
Contextual experiences via digital voice, video capabilities (one way, two way, see what I see), screen sharing, drawing/annotating, SMS conversations
Seamless transitions between channels and escalating to richer interaction modes
Built-in mechanisms for maintaining customer privacy and control
Customer Context and Engagement Scenarios:
Proactively engage your customers at key moment of their journey
Capture customer web and mobile context to support action and decisions within the process
Design personalized engagement scenarios based on context, history and business priorities
Telephony-to-Digital Escalation:
Augment telephony-primed interactions with digital experiences
Add visual content to supplement voice communication
Accelerate contact center digital transformation by leveraging existing channels and processes
Real-time ID Scanning and Verification:
Authenticate your customer identities using their mobile device cameras
Live Experience app allows you to showcase various customer engagement scenarios with voice, video, screen share, annotations and SMS channels. Each engagement scenario lets you choose an initial engagement channel with the customer and provides you with an option to upgrade or add other channels during the engagement.
Calificaciones y reseñas
Esta app no ha recibido suficientes calificaciones ni reseñas para mostrar un resumen.
Minor bug fixes
El desarrollador (Oracle America, Inc.) indicó que las prácticas de privacidad de la app pueden incluir el manejo de datos que se describe a continuación. Para obtener más detalles, consulta la política de privacidad del desarrollador .
Datos no asociados con tu identidad
Los siguientes datos pueden recopilarse, pero no están asociados con tu identidad:
- Identificadores
- Datos de uso
- Diagnóstico
Accesibilidad
El desarrollador aún no ha indicado cuáles funciones de accesibilidad admite esta app. Obtén detalles
Ficha técnica
- Vendedor
- Oracle America, Inc.
- Tamaño
- 61.4 MB
- Categoría
- Negocios
- Compatibilidad
Requiere iOS 12.0 o posterior.
- iPhone
Requiere iOS 12.0 o posterior. - iPad
Requiere iPadOS 12.0 o posterior. - iPod touch
Requiere iOS 12.0 o posterior. - Apple Vision
Requiere visionOS 1.0 o posterior.
- Idiomas
- Inglés
- Edad
4+
- 4+
- Copyright
- Copyright © 2022, Oracle and/or its affiliates. All rights reserved.