ServiceDeskPlus MSP | Cloud
Unified PSA and ITSM solution
Free · Designed for iPad
ServiceDesk Plus MSP equips managed service providers (MSPs) with a powerful mobile solution to streamline client service delivery. Support multiple clients by enabling technicians to access, create, and resolve requests on the go. Enhance efficiency and responsiveness, leading to happier clients and a thriving business.
Key features for enhanced mobility:
- Effortless multi-client management: Switch seamlessly between clients and access dedicated service desks.
- Streamlined request handling: Create, pick up, assign, merge, resolve, and close IT tickets with ease, directly from your iPhone and iPad.
- Customizable ticket views: Tailor the ticket details view to your needs.
- Automation: Execute field and form rules when adding or editing a request.
- Improved collaboration: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments to provide more context.
- Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
- Track technician efforts: Track time spent by adding worklogs.
- Productivity monitoring: Monitor IT technician's productivity with the worklog timer under request details.
- Efficient task management: Create, manage, and edit tasks across all modules. Filter and search tasks, manage work logs, and prioritize tasks for optimal workflow.
- Knowledge base creation: Create knowledge base articles with rich-text formatting.
- Interactive widgets: Take immediate action on requests with interactive widgets—pick up requests, handle approvals, or even call end users directly from your home screen.
- Actionable insights: Gain context at a glance to optimize service desk operations.
- Flexible interface: Utilize day and night mode support.
- Enhanced security: Leverage multiple login methods, including SAML authentication.
Experience the power of cloud-based service management:
Get started with a fully featured, 30-day, free trial at https://mnge.it/try_now
Note: This application requires a ServiceDesk Plus MSP cloud account for your organization.
Ratings & Reviews
This app has not received enough ratings or reviews to display an overview.
- General bug fixes and stability improvements.
The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Zoho Corporation
- Size
- 187.2 MB
- Category
- Business
- Compatibility
Requires iOS 16.0 or later.
- iPhone
Requires iOS 16.0 or later. - iPad
Requires iPadOS 16.0 or later. - Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
English and 23 more
- English, Arabic, Croatian, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish, Vietnamese
- Age Rating
4+
- 4+
- Copyright
- © 2025 Zoho Corporation Pvt. Ltd.