FormalChat
AI Chat for Your Website
Only for iPhone
Free · Designed for iPhone. Not verified for macOS.
iPhone
FormalChat is the operator companion app for managing AI-powered customer conversations on your website. Powered by Claude AI, FormalChat handles visitor questions automatically and hands off to you when human attention is needed.
KEY FEATURES
- 5-minute setup: Paste your website URL and the AI extracts your business info automatically — your bot is live in minutes, not days
- One-line embed: Add the chat widget to your website with a single line of code
- Real-time chat: Respond to website visitors instantly via push notifications and live WebSocket messaging
- AI assistant: Claude AI greets visitors, answers questions using knowledge extracted from your website, and smoothly hands off to you when a visitor requests a human
- Seamless handoff: When a visitor asks for a real person, the AI transfers the conversation to you instantly — no awkward gaps
- Operator dashboard: View all conversations, visitor details, and conversation history in one place
- Push notifications: Get notified immediately when a visitor needs human help or sends a new message
- Quick Actions: Jump straight to your chats or settings with 3D Touch shortcuts from the home screen
- Siri Shortcuts: Ask Siri to open FormalChat or check new messages hands-free
- Dark mode: Full dark mode and high-contrast theme support for comfortable use any time
- Canned responses: Save and reuse frequent replies to respond faster
- Knowledge base: Teach the AI about your business so it answers visitors accurately
- Visitor blocking and reporting: Block abusive visitors and report inappropriate content
HOW IT WORKS
1. Paste your website URL — the AI extracts your business info and builds your knowledge base
2. Add one line of code to your website to embed the chat widget
3. Visitors chat with your AI assistant, which answers questions using knowledge extracted from your website
4. When the AI cannot help or a visitor requests a human, the conversation hands off to you seamlessly and you get a push notification
5. Pick up the conversation and resolve the issue in real time — the visitor never waits
6. The AI learns from your knowledge base entries to handle similar questions in the future
WHO IS IT FOR
- Small business owners who want 24/7 customer support without hiring a team
- Freelancers and agencies managing client websites
- E-commerce stores looking to increase conversions with instant chat
- SaaS companies that need a lightweight support channel
FormalChat requires a formalchat.ai account. Visit https://formalchat.ai to get started with a free trial.
Ratings & Reviews
- This app has not received enough ratings or reviews to display an overview.
Bug Fixes
- Fixed an issue where the chat screen could be scrolled up when the keyboard was open, causing the header and action buttons to move off screen
- Improved keyboard handling for a smoother, more stable chat experience
The developer, Firas Kneifati, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Provider
- Firas Kneifati
- Size
- 4.9 MB
- Category
- Business
- Compatibility
Requires iOS 15.0 or later.
- iPhone
Requires iOS 15.0 or later. - iPod touch
Requires iOS 15.0 or later. - Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- iPhone
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2026 Firas Kneifati