Freshful by eMAG 17+

This is a great app that offers a great supermarket like product. It is my favorite and go to app of this segment. I really like that i can find all sorts of products and that it supports the local market. It ia a plus for me.
For future reference: please maybe take into consideration to be able to pay with credit cards that are for meal tickets. Thank you :)

Hey! Thanks for the feedback! We will take into account the mentioned. 🤗🥰

My order has been cancelled , without getting to know the reason, while it was supposed to be within delivery timelines. Could be maybe because they are doing false advertisement and don't want to honor orders that have products that had some discounts. I am saying that because the shopping basked value for the re-order is higher. The lady from contact center told me that if i need it, I can re-order from my customer account, but without telling me the reason why they don't want to deliver the initial order. Worth to say that they did not returned my money immediately as well. Consider ordering from the competition, maybe in this way they will learn how to treat their loyal customers.

Hey! Please leave us a private message on our official Facebook page - https://www.facebook.com/FreshfulbyeMAG whenever you need help! We are always present and willing to offer solutions. We are waiting for you! 🙏

Sincer, toate comenzile mele de seara ( interval dupa 9) au fost anulate( ba ca nu raspundea curierul la telefon, ba ca avea nu stiu ce problema) sincer echipa emag ar trebui sa scoata acest interval cu totul. Am patit asta de 3 ori. De obicei intervalale nu se respecta ( de cele mai multe ori se adauga timp suplimentar) poate ar trebui dat un sms de la inceput cu faptul ca comanda va intarzia. Mai mult decat atat apar probleme tehnice iar comenzile raman in procesare: exemplu: comanda trebuia sa ajunga seara. Curierul nu raspundea. Un operator a anulat-o la 23:30 desi timpul de livrare era 21:00-23 iar eu ca si client nu am optiunea sa refac comanda dar la un interval cat mai apropiat. Pe mine ma intereseaza sa ajunga produsele mai repede dupa anulare( nu e vina mea) si nu sa o iau iar de la capat cu intarzieri si toate cele. Foarte proasta experienta, cred ca o sa renunt la aceste servicii care nu sunt deloc premium. Ar trebui sa aveti mai multa grija de clienti( sa ii prioritizati ca si timp nu doar sa oferiti vouchere)

Hey! Daca ai putin timp ne-ar ajuta sa ne lasi un mesaj privat pe pagina noastra oficiala de Facebook - https://www.facebook.com/FreshfulbyeMAG pentru a verifica impreuna cele intamplate. Te asteptam! 🙏