As I said before and I have no idea why my review doesn’t appear , they permanently blocked my account without any further notice, because supposedly I’m selling counterfeit items, 18 of my listings were suspected to be counterfeit. I have to mention that those items were bought only from official stores and were baby clothes, so I really don’t understand how they became suspicious, I was not selling anything luxurious or expensive. I sent them about 10 messages trying to get am explanation or at least to offer them more detailed pictures to prove the authenticity of the items, I only got one reply and after that only the automatic one and nobody reviewed anything. I’m seeing that my experience is very common practice. Overall very disappointing and bad experience, no respect for the user, probably all the process if a very automatic one and prone to error and there are no many actual “humans” in there to check.

0. People’s experiences with selling expensive items with this app are an incentive not to use it for this purpose. There are too many instances of Vinted refusing proof of originality and scammers getting the item and keeping the money while the owner is labeled as “counterfeit product seller”. I had a few items that I wanted to post, but I will look elsewhere.1. The posting process should be streamlined by having 3 clear button options: SAVE, POST/PUBLISH and DISCARD. The term “save” is understood as “keep for later editing”, not “post”, so it causes accidental posting. The whole process has to be repeated, as the information is not kept anywhere if you want to repost at a more appropriate time to benefit from full visibility.2. Automatic saving of work in progress posts should be introduced. In real life, people sometimes have to stop editing a listing to do something else and then come back to it to continue. This is not possible now, the process having to be restarted each time.3. Buyers should be prompted to pick up their orders and penalized if they don’t. Changing one’s mind is ok, but doing this should be discouraged if it is done repeatedly. Buyers who frequently cancel or refuse to pick up their parcel that has already been sent should be flagged accordingly.4. More attention should be given to proper moderation of listings who use AI to enhance the look of the products, who present items as “new”, when they have visible signs of wearing.

The app still needs an upgrade. It is very difficult to find something specific using the current filters and search function, which are not user-friendly for buyers.Moreover, the way the product categories are structured for sellers does not support efficient sorting, which negatively impacts visibility and sales. For example, under “Dresses”, the categories include: mini dresses, long dresses, midi dresses, summer dresses, cocktail dresses, formal dresses, and winter dresses. However, a summer dress can be mini, midi, or long — and the same applies to cocktail dresses, which vary in length and can be worn in both warm and cold seasons. This rigid classification restricts the seller’s ability to accurately categorize items, reducing discoverability and making the shopping experience less intuitive.Even more importantly, since purchases are made online, the buyer’s right to withdraw from the contract without justification should be prioritized. It is unfair that if the return reason doesn’t match one of the limited options in the app, the buyer cannot cancel the purchase. For instance, if someone buys a pair of pants in their size, asks the seller for exact measurements, but due to poor-quality fabric they don’t fit as expected, the buyer is not allowed to withdraw — even though the item doesn’t match the seller’s description in practice. In such cases, the seller holds full decision-making power, leaving the buyer without real protection.

In the last few days I have created a Vinted account, for the sole purpose of selling items I don’t wear anymore that I found in my wardrobe. Unfortunately, I did not realise I had already created another account about two years ago, with a different e-mail address. When I wanted to log in with said e-mail address though, the app immediately sent me to sign up, which led me to believe I have not registered yet with any of my emails. So even if I did already create a Vinted account, the app did not recognise the e-mail address I have registered with. In continuation, I listed one singular item and my account had been banned and deleted due to fraudulent activities, basically because I already had an account. I did reach out to the support team but nothing happened. Then I realised I could just use the account that was already registered causing this one to be deleted. So, searching through all my e-mails I finally found the registration e-mail, but when I tried logging in yet again, the app sent me to sign up, not to log in. Then, when I did sign up, obviously, my account has been deleted, with the same reasoning, although now I have no accounts left and cannot use the app services, about which I am very disappointed. I fully understand my mistake, and I know I should’ve payed more attention to the app’s policies. But I also do believe this method of keeping frauds and fakes off the app isn’t the smartest. While the app not recognising my e-mail was completely the app’s fault and not mine.