Tazz - Food and other cravings 17+

I really liked Tazz during the first weeks of use, however after a while a bug started to create issues at the “send order” button step as once it was selected, it wouldn’t reflect in real time the action it should do: “Order sent”, which would make one to press again, resulting afterwards in a double order and of course double charge.
I must admit, the customer service level was for each issue very good and fast, but it is really frustrating to have your money blocked up to 48h because of a bug.
This issue has been brought to the attention of each customer service agent I have talked to and they assured the fact that the problem has been communicated to the relevant department to be handled, but unfortunately it happened today too.
It would really be a pity to let a cool app and service get crappy.

Hi! When you have some time, you can write us a private message on our official Facebook page and check together what happened - https://www.facebook.com/tazzromania/ . 🤘 We promise to be useful!

At first it was a great app, to order food, to shop from your facourite store but now, only problems. A lot of the deliveries are incomplete, or you get something that you didn’t order or they are delivered very late or not all. They alaays blame the restaurants or the stores and they are never taking the blame. Once I placed an order from a store, a pretty big one si they said that in aprox. 2 hours it will be delivered, after 2 h I asked in the chat what is wrong with my delivery and they said that there aren’t enough people to deliver the orders and I asked them why would you accept the order if there aren’t enough people and they said it was the store’s problem not theirs and someone will be soon with my order and offer me to cancel my order and I said that cannot be the only solution and I need my order and I will wait, after another hour I wrote again and the same answer, and after 4 hours of waiting I asked again what is happening and they said that my order is still being prepared but no one to deliver it and I asked them to cancel it and told them that is very disrespectful what they’re doing and offered me a 20 lei discount on my next order and I said I will delete my account and the app because they are very problematic and everytime you (as a client) are left with only empty promises. Too bad for the restaurants and the stores because they have to suffer because of them :(.

Hello! Sorry about that...:( If you have some times, you can write us a private message on our official Facebook-https://www.facebook.com/tazzromania page and we'll check together. 🙏

I have never had such a negative experience with a food delivery app in my entire life. I first make an order for some chicken strips, place the order with cash payment at delivery, then remembered I had add two portions of fries. I get in touch with their agents, plead my case and I’m told I can only cancel my order and then reorder everything accordingly, the app doesn’t allow user to add anything to the existing order. I agreed to it and there goes my cancellation, after re-ordering everything I needed, I noticed I can no longer order my food and pay with cash. This is a fail safe the app has implemented if one user cancels a cash order, after I get in touch with the agent AGAIN…IM informed that they can’t unlock this issue because the app doesn’t allow them to… I said alright, I’ll pay with C A R D. I place my order, then I wait, 30 min have passed, the money on my card was retained, the order has gone through but no confirmation that the order is being made, no time table of when the order will be delivered.. nada. Guess what? I contact the agents one last time.. now I’m informed that the store has closed, there isn’t any way to contact them and therefore she’s canceling my order A G A I N. Thank you very much tazz, I’ve never had a worse experience in my entire life.

Hello! We apologize for the inconvenience caused! When you have some time, you can write us a private message on our official Facebook page - https://www.facebook.com/tazzromania/ , or write us an e-mail at support@tazz.ro and check together what happened. We can definitely be helpful! 🤗