eZhire Car Rental | No Deposit 4+

Hello there. Overall idea is great, but customer support is bad. Probably I have the bad operator, because before everything was ok.

My booking number is 141180

So the problem is next:

I was waiting for collection of car at 17:30
I have business meeting at 17:45

So I wait for collector for 5 minutes, then call customer support centre, and tell that I’m late for meeting and ask collector to call me.

They tell to wait just 2-5 minutes

Then after 10 more minutes, when nobody call me, I start going to my meeting, and call to EZHIRE support

I tell the problem and guy in support tell me to leave key at car or at the reception, but I already was away from this place. So I ask him to tell collector to wait me approx 30-60 depends on my meeting duration

This man from support tells me that if collector come at anytime and I will be not available on place, he will put 1 day extra rent for me.

So because of mistake of your company collector, then operator, next operator push me, that I should pay 1 more day anyway, because I can’t be on place at arrival time of your collector.

Hate this guy, he broke my day, and I angry and feel pain inside me because of his words.

He is not right, he don’t care about your customer.

I never keep this kind of person in my company. They will broke your business.

Guy

Dear Customer, Thank you for sharing your concerns. We apologize for the inconvenience caused and assure you that we are working hard to make your experience with us better. For further assistance, feel free to write us at connect@ezhire.life

Rented a car at Mall of the Emirates location for self-pickup. Have been waiting for an hour. Another person is sitting here who has been waiting for 2 hours. The reason for that: they don’t have the cars at the location and there is traffic to bring them. The solution: just don’t rent the cars you don’t have at the location or bring them beforehand. There are a lot of maps applications that show traffic jams, so you could plan accordingly. Use them! Don’t be ridiculous!

Dear Customer, Thank you for sharing your concerns to help us to improve our services. We apologize for the inconvenience caused and assure you that we are working hard to make your experience with us better. For further assistance, feel free to write us at connect@ezhire.life

Well, app named ‘no deposit’, but it’s not true. They take deposit and hold it for a long period - more than 20 days.
Also they collect cars not in scheduled time (3 hours delay!)

Dear Андрей Васильевич, We apologize for the negative experience you had with us and appreciate you for bringing this issue to our attention. Please email us at connect@ezhire.life with more information (e.g. - your booking ID)? We’ll be happy to make this right. Best, The eZhire Team.