Udrive 4+

The app literally has a red “delete account” button, but guess what — it doesn’t work, the app just stuck.

This doesn't seem right. We want to take a closer look at this for you and we appreciate you bringing this to our attention. Could you please provide us with more information at customerservice@udrive.ae This will assist our Customer Service team in understanding the issue. Rest assured; someone will be in touch with you.

Minute-rental cars simply do not unlock. Daily-rental cars are all old, broken and smelly. Premium cars do not even exist: they are displayed on the map, but there are no cars in real world! There is no honk button to find the car. The summary after rental doesn’t show any information - there are all zeros! How can I understand what I am paying for? Even the password change doesn’t work properly! Shame on you!

We're genuinely sorry to hear about your experience, and we appreciate you bringing this to our attention. Could you please provide us with more information at customerservice@udrive.ae This will assist our Customer Service team in understanding the issue. Rest assured; someone will be in touch with you.

Mainly old and smelly cars. The app works slowly and might display information incorrectly. There’s a 3-day rate – the app states a 300 km per day limit, but in reality, it’s for the entire three days. As a result, I paid three times more than the listed rate for an old Pajero with a worn-out steering system. Sometimes the reserved car isn’t available at the location. It can happen that two people reserve the same car, in which case it might not unlock at all. I recently rented a car for a day – it didn’t even start. I tried to contact support for 20 minutes, but in vain. I sent a refund request via email. In the end – no refund, no response from support. I strongly do not recommend this service. Everything is bad - the condition of the cars, the support, and the app.

«p»Hello,«/p»«p»Thank you for reaching out! Your ticket reference ID is - «a href="https://udrivecare.freshdesk.com/helpdesk/tickets/438979"»438979«/a». «/p»«p»One of our agents will get in touch with you within 72 hrs to answer your query. If this is an urgent query, «span style="color:rgb( 29 , 28 , 29 );font-family:, , 'applelogo' , sans-serif;font-size:15px;font-style:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;word-spacing:0px;white-space:normal;background-color:rgb( 248 , 248 , 248 )"» please contact us on 800837483 between 09:00 - 21:00.«/span» «/p»«div»«br /»«/div»«p»«/p»«p»«strong»While you wait, we found some answers that might be helpful.«/strong»«/p»«p»«div»«a href="https://support.udrive.ae/support/solutions/articles/77000556515?query_id=9b08f9c7-decd-4de0-83b2-b11933181de3" style='text-decoration:none; color:#448EE1; font-weight:500;'»Where can I park my Udrive Tesla?«/a»«div style='width:450px; text-align:justify; padding-bottom:20px;'» Please ensure that the vehicle is parked in an approved Udrive parking spot (Click here to learn about where you can park at the end of your trip).   Failure to comply will result in fines/penalties.  «/div»«/div»«div»«a href="https://support.udrive.ae/support/solutions/articles/77000466163?query_id=9b08f9c7-decd-4de0-83b2-b11933181de3" style='text-decoration:none; color:#448EE1; font-weight:500;'»What if the car does not unlock when starting my reservation?«/a»«div style='width:450px; text-align:justify; padding-bottom:20px;'» When starting the reservation please make sure you do the following: Accept all of the terms and conditions  Ensure you have a valid payment method with sufficient funds  Swipe to start the reservation and unlock th... «a href="https://support.udrive.ae/support/solutions/articles/77000466163?query_id=9b08f9c7-decd-4de0-83b2-b11933181de3" style='text-decoration:none; color:#448EE1;'»Read more«/a»«/div»«/div»«div»«a href="https://support.udrive.ae/support/solutions/articles/77000537685?query_id=9b08f9c7-decd-4de0-83b2-b11933181de3" style='text-decoration:none; color:#448EE1; font-weight:500;'»HIVE apartment Udrive Station JVC, Dubai«/a»«div style='width:450px; text-align:justify; padding-bottom:20px;'» Introduction: In partnership with Hive, Udrive is now providing exclusive vehicles available to all Hive residents to rent. There are vehicles available for rent for a day with no deposit, fuel and parking in... «a href="https://support.udrive.ae/support/solutions/articles/77000537685?query_id=9b08f9c7-decd-4de0-83b2-b11933181de3" style='text-decoration:none; color:#448EE1;'»Read more«/a»«/div»«/div»«/p»«p»«/p»«p»«br /»«/p»«div style="margin:0px;padding:0px;outline:0px;font-weight:400;font-style:normal;font-size:13px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;vertical-align:baseline;border:0px;line-height:1.3;color:rgb( 24 , 50 , 71 );letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"»«span style="margin:0px;padding:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:11.5pt;font-family:'segoe ui' , sans-serif;vertical-align:baseline;border:0px;color:rgb( 0 , 0 , 0 )"»Kind Regards,«/span»«/div»«p style="margin:0in 0in 0.0001pt;padding:0px;outline:0px;font-weight:400;font-style:normal;font-size:13px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;vertical-align:baseline;border:0px;line-height:1.3;color:rgb( 24 , 50 , 71 );letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"»«span style="margin:0px;padding:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:inherit;font-family:inherit;vertical-align:baseline;border:0px"»«b style="margin:0px;padding:0px;outline:0px;font-weight:bold;font-style:inherit;font-size:inherit;font-family:inherit;vertical-align:baseline;border:0px"»«span style="margin:0px;padding:0px;outline:0px;font-weight:inherit;font-style:inherit;font-size:11.5pt;font-family:'segoe ui' , sans-serif;vertical-align:baseline;border:0px;color:rgb( 11 , 102 , 55 )"»Customer Happiness Team«/span»«/b»«/span»«/p»«p style="margin:0in 0in 0.0001pt;padding:0px;outline:0px;font-weight:400;font-style:normal;font-size:13px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;vertical-align:baseline;border:0px;line-height:1.3;color:rgb( 24 , 50 , 71 );letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"»«br /»«/p»«p style="margin:0in 0in 0.0001pt;padding:0px;outline:0px;font-weight:400;font-style:normal;font-size:13px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;vertical-align:baseline;border:0px;line-height:1.3;color:rgb( 24 , 50 , 71 );letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"»«br /»«/p»«p style="margin:0in 0in 0.0001pt;padding:0px;outline:0px;font-weight:400;font-style:normal;font-size:13px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;vertical-align:baseline;border:0px;line-height:1.3;color:rgb( 24 , 50 , 71 );letter-spacing:normal;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"»«br /»«/p»