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Описание

The IT help desk software trusted by 100,000+ service desks world wide

The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry

Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications

Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen

Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket

Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance

What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville

ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services

To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo

Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

Что нового

Версия 5.2.2

General fixes and stability improvements.

Оценки и отзывы

2.9 из 5
Оценок: 7

Оценок: 7

randolf_72 ,

Не загружается документ

После обновления не загружается файл. Просит json.

Ответ разработчика ,

Apologies for the inconvenience caused. Our application has issue with server build 11100. So kindly check after upgrading your server build to latest version (above 11100). Please share us detailed information about the issue to this email id servicedeskplus-support@manageengine.com and memobile-support@zohocorp.com if the issue persists after upgrading server build or any other issues to assist you better.

postvay ,

После обновы вылетает

Прошу исправить. После обновы вылетает

Ответ разработчика ,

We are sorry for the inconvenience caused. We have fixed the issue and the app has been updated in the Appstore (v4.5.1). Kindly install the latest update and check. In case of any queries, please write to servicedeskplus-support@manageengine.com to assist you better.

popeyeatb ,

После обновления программа перестала запускаться

После обновления программа перестала запускаться

Ответ разработчика ,

We are sorry for the inconvenience caused. We have fixed the issue and the app has been updated in the Appstore (v4.5.1). Kindly install the latest update and check. In case of any queries, please write to servicedeskplus-support@manageengine.com to assist you better.

Информация

Провайдер
Zoho Corporation
Размер
46.9 МБ
Категория
Бизнес
Совместимость

Требуется iOS 11.0 и watchOS 2.0 или более поздней версии. Совместимо с iPhone, iPad и iPod touch.

Языки

русский, английский, арабский, боснийский, валлийский, венгерский, вьетнамский, голландский, датский, иврит, исландский, испанский, итальянский, корейский, немецкий, норвежский (букмол), польский, португальский, румынский, сербский, словенский, традиционный китайский, турецкий, упрощенный китайский, финский, французский, хорватский, чешский, шведский, японский

Возраст
4+
Copyright
Цена
Бесплатно

Поддерживается

  • Семейный доступ

    С помощью семейного доступа приложением смогут пользоваться до шести участников «Семьи».

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