المسافر: رحلات طيران وفناد‪ق‬ ‪٤+‬

Refresh window

Everything is more than perfect, the only thing is the refresh window that appears more than 10 times in less than a minute

I was trying to book while this window continues to appear which let me lose the booking and I need to start over again

It’s not making sense that this appear so many time in raw and we need to close it so many time so the window get off the page

استجابة المطور ،

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Unfortunately bad experience

For my honey moon three years ago , they fail to keep their commitment. Through Almusafer, I booked 5days cruise which was supposed to be leaving to “ Jordan “ where we will be staying one night . After I have arranged everything for my honeymoon which was partially in Bosnia. They disturbed me right in the middle of my trip to tell me that the cruise was canceled . When I investigated with MSC , I found out that the trip was not . Instead the rerouted it to be within the Red Sea with less duration. When I contacted Almusafer to give me another option within my sensitive time frame they ignored my request. Moreover , they fail to provide a limousine from the airport to the hotel. They customer service is like a call center , they only transfer information or transfer you to another agent. Anyway I recommend to any one who had a problem with Almusafer to contact the ministry of tourism at 1444

استجابة المطور ،

Hello there! We noticed that you've given us a low rating and are sorry you didn’t have a pleasant experience. Please click on the following link and our travel advisors will help you out via WhatsApp: https://wa.link/6trqij

Not honest app!!

Almosafer used to be very competitive with their prices and options. Recently, they have changed and started following the semi-scam apps where they will make something available for you to book with a very appealing price! and then when you book it, you will get a call from them shortly after to tell you that what you booked is not available ( although IT IS!!) and offer you something else instead. Now you are in a corner, if you ask for immediate refund, they will tell you it will take weeks for the refund and pressure you on accepting whatever they offering.
It’s sad to see them following that deliberate deceiving way of dealing with customers. And to be fair, this happened to me many times not just once. Otherwise I would have thought it’s a mistake.