My experience is as follows: I saw an ad with specific questions and steps, so I followed it until I reached the subscription step, which is one dollar, but there was one step that was completely unclear. It's basically a $39 per month service, and it's automatically deducted from your card, even though I paid with Apple Pay. Generally, you can't remove this service from the app, it's just a lot of steps on the website. It's a bad app, even though I deleted and canceled the subscription, they still charged me today, which prompted me to write this comment because they are very bad and there is no customer service or anyone to help you, only a stupid bot that repeats what you say. I have never used the app and I don't even recommend downloading it.
Hello there,Thank you for sharing your experience, and I sincerely apologize for the confusion and frustration you've encountered. We completely understand how such situations can be frustrating, and we appreciate you bringing this to our attention.Regarding your concern, I want to clarify that our subscription service requires user confirmation at multiple stages to ensure transparency. When signing up for our services, we always provide clear details about the pricing structure, and users are asked to confirm their agreement before proceeding with any charges. However, it seems that there may have been some misunderstanding during the sign-up process.Since you mentioned canceling your subscription but still seeing charges, we can certainly investigate further. To assist you better, we would need you to confirm the exact details of your subscription, including the email associated with the account, any payment confirmations, or screenshots of the transactions.Additionally, please be assured that if you have canceled, no further charges will be made going forward. We take this very seriously, and we're committed to resolving the issue for you. If you are still encountering charges or need help managing your subscription, we encourage you to reach out to us directly at nebula.support@nebulahoroscope.com. Our team will work diligently to help you resolve this matter.We apologize for any inconvenience this has caused and truly appreciate your patience as we work to resolve this issue. Thank you again for your feedback, and we hope to assist you as quickly as possible.Kind regards,Nebula Support Team 🔮