I have installed the application and they deducted approximately 13 dollars without my approval I checked the application and its not working with my TVI asked them to get my money back but they mentioned the issue is with Apple After I have checked with apple they showing that no deduction from their side but I have evidence that they deducted from my visa
Hi Tareq awamleh,We apologize for any possible inconvenience and understand your concern about the charges. We want to clarify that all payments in our app go through Apple's secure payment system. Before any payment is processed, Apple always shows a confirmation window with detailed information about the purchase, including the exact price, billing frequency, and trial terms if applicable. This payment can only be completed after you review and approve this information.Additionally, this means Apple manage all transactions, including refunds. This process is mandatory for all payments on the App Store and is designed to protect users by ensuring safe and secure transactions. By handling refunds on their side, Apple can guarantee that no unauthorized practices are used with iPhone users' payments and that all refunds are properly managed. That is why the refund is to be requested from Apple directly via contacting their support at reportaproblem.apple.com. Your understanding is greatly appreciated.If you’re still experiencing any technical issues, we'd love to help you resolve them. Please reach out to us at support@ptchk.net or through the “Contact Us” option in the app. Our support team is ready to assist!