Big Like 👍🏼 hope the service match my expectations I’m new ,you got my 5 star in advance

We have been using the control cards for a while now, but the experience has been extremely disappointing. Many times when we recharge, the status shows as “pending” even though the amount has already been credited to the RFID device. On top of that, the invoice is not generated or available for download.I have sent multiple emails and tried contacting customer care repeatedly, but there is either no response or no proper support. It feels like complaints are simply ignored.Another major issue is that the RFID devices don’t work in many petrol stations, especially along the Jeddah–Madinah and Riyadh–Madinah roads. On several occasions, I’ve faced untrained staff who mishandle the RFID device (even pulling it out of the fuel tank area), and sometimes the staff press the fuel pump first and then ask me to pay manually, which defeats the whole purpose of RFID.Overall, the system has too many problems, poor customer support, and unreliable service. A lot needs to be fixed before this app and service can be considered trustworthy.

The application is complicated and there are a lot of features that’s less and less useful. Also, if I pay for a service, I don’t know how much the worker did right as the money or the amount that I paid it’s not written in the app and I think this is a major failure.

The application is getting better and better with every update. However, the latest update causes the app to crash once started.