Bolt: Request a Ride 4+

I start using the app almost 5 months ago it became my fav app compare to uber and careem so much affordable and cheaper and the drivers in saudi are every where but unfortunately my account has been blocked and the funny part is that it will not be blocked until 2020 which at that time i will have my license and dont need bolt or any other rides app ..

I think as a customer i reserve the right to cancel any time when:
1- the driver don’t know how to use google map and ask me if i will pay via credit card or cash.
2- when the driver don’t move or take so much time to get to my location.
3- the driver rate is below the average.
4- so of the drivers when i call them for taking a wrong direction they immediately say that they will complete a ride ( which is not appearing in the app ) and will get to pick me up.

My friend recommended me this app to use because it is cheaper but the problem is it takes a lot of time for the driver to arrive to you. And I experienced one driver today, he was harassing me. He touch me everywhere in my leg and in my hand, he keeps on shaking my hand and he’s not focusing on his driving. And when he’s driving, he drives too fast. I was so afraid. And before that he insisted me to sit down in front of the car because the police will caught him if I sit at the. I disagreed cause I know his bad intension. And when I arrived at home I gave him 100sr and he said he don’t have a change but I saw in his drawer when he opened he has a lot of change there and still he insist me to ride in his car to go to the store to change the money. Thankfully the carrefour arrived and I asked him to change the money. The charge of bolt 33sr I gave him 50 and he said 40, I told him 33 only he said he has only 5sr change but that’s not true. So I took the 5sr instead. But before that I booked bolt with my atm card visa and when I was inside his car he told me to change the card to cash so, he cancel my ride then book again. So the bolt charge me 10sr from my arm card visa. I am very mad and afraid that morning. I will not recommend this app if you are not going to remove him from bolt. I hope you will take action from this. From Qatif, Saudi Arabia.

Well, It’s been quite a while since I’m using Bolt and I am quite impressed with the service they are providing. Fares are almost equal to Uber which is a major drawback since people mostly prefer Uber first because it comes fast. The drivers are good and cars are also fine. The drivers do rate the customers after each trip and I would highly appreciate if bolt could let the customers know their rating. I would say that their customer service is HORRIBLE. Whenever I sent them a support message no one replies to me in weeks and if someone does then they reply to me only in Arabic. By the way, I’m writing this from Saudi Arabia. If customer service is improved and fares are reduced a little and then this ride-sharing company is perfect. Ya, there are times where cars are sometimes not available but in Uber, cars are always available. I’m not trying to do a Uber VS Bolt but I’m just telling y’all my honest opinion.