Jeeny - جين‪ي‬ ‪٤+‬

Best prices ever compared to other apps I used ,and lots of great discount offers. But needs some improvement in the app features. for example, The car and driver info get lost if you close the app! and you can’t find it again even at the “rides” icon!! I have to screenshot the car and driver’s info so that it doesn’t get lost when I close the app. It’s so bad! Also about safety features, there is no safety features like sharing the live location with a close friend, or any thing like that. Also there is a problem. when starting the ride, the driver can’t start the ride antil it is on the exact pickup location, without any flexibility to change the pickup location or at least to verify that I am actually ok with starting the ride in this location. It needs alot of improvement.

Dear
Thank you for sharing your feedback. We apologize that your experience did not meet your expectations but be assured that we are constantly working on improving our service.
Please reach out to us via our Help Center with any further comments you would like to share. We would love to make things right if you give us another chance.
Jeeny

تطبيق غير عادل ويحتاج تحسينات كثييرة مستحيل استخدمه اذا استمر على كذا بالاضافة الى ان الاسعار مب ارخص بكثير مقارنة بالتطبيقات الثانية. طلبت مشوار ووصلني السايق لنفس الوجهة بدون زيادة او نقص، بالاخير يطلع لي ان عندي مستحقات لازم ادفعها بسبب تغير مسار الرحلة ورحلة ثانية انتظرت لوقت طويل وطالع لي السايق في الطريق الى ان وصل لموقعي عالخريطة بعدها وصلتني رسالة انه اعتذر والغى الرحلة وطلع لي في البرنامج ان عندي مستحقات ٦ ريال ادفعها ومش انا اللي الغيت اصلًا!!! غير المشاوير اللي يطلع لي فيها سيارات كثر الرمل واذا طلبت ما في ولا سايق.
The app isn’t fair and needs abundance of fixing and the prices aren’t that cheap as they claim compared to other apps. Once I ordered a driver and he drove exactly to the same destination till I reached but when I checked the app it appeared that there are dues I have to pay since as it claimed the distance changed?! Another ride I ordered, it was showing on the map that the driver is in the way to my location until he reached and I got a message that he is on the location but then suddenly I got another message that the DRIVER CANCELED the ride and when I checked the app it claimed that I have to pay 6SAR dues while the driver is the one who canceled!! And it also shows that a huge number of drivers near my location but when I order a ride none appears. At this rate, Im NEVER USING IT AGAIN

عميلنا العزيز.

نشكرك على مشاركة ملاحظاتك معنا. ونأسف لأن تجربتك لم ترق إلى مستوى توقعاتك؛ ولكن كن على ثقة من أنه في حال مروركم بتجربة سيئة وقيامك بإرسال الملاحظة من خلال مركز المساعدة, ستتم المراجعة والمتابعة بالاجراء المناسب.

يرجى التواصل معنا بشأن أي تعليقات أخرى أو مخاوف أو اقتراحات تود مشاركتها.

جيني

The drivers in the app (not all) just don’t show up and after waiting for a long time you have to cancel and get charged! Even if I contact them they just don’t answer or tell me they will be 30 minutes late or they can’t come at all! Which is very bad especially if you have an appointment or you will be going to work
I had a very bad experience with them not just once maybe that happened to me over 5 times!
What makes it worst is that it’s very hard to contact the app I tried writing to them but I got no response I can’t even call them and you get charged because of the drivers behavior, Well I’m not going to wait 30 minutes or maybe more when it said he will be there in 7 minutes
Also the driver called and said he had to go home and change the car because there was a problem with the other one, he could’ve called before and told me or canceled the ride at least.
I don’t think I will be using this app again I would rather use and app that will contact me when I have a bad experience with one of the drivers or rides I feel like they don’t care about the costumer at all.

Dear Valued Customer.
Thank you for your honest feedback. We understand that it can be frustrating but we are constantly working on improving your experience. It would be great if you could provide more details via our help center and we take it from there.
Jeeny