MATIC - Home Cleaning Services 4+

Perfect Service

The helpers are neatly dressed and hardworking. The service from the MATIC team is efficient in sending reminders to customers and following up on work performance. I highly recommend this service to others. One minor request is to update the app with the option of the customer to be able to change their contact phone number. This will help if the main person is away and the Driver will still be able to contact a reachable number. Thanks

Developer Response ,

Thank you for your feedback Omar!
And please note, you can change your number from your profile page on the App!
If you need help, please send us your contact to care@matic.ae and we will call you!

Very Poor Service and Disappointing

I used to be a customer in the past the service was good, but nowadays it’s very poor and you may feel like it’s a scam to just take your money be alleging “you didn’t reply to a call from the driver” !!!

They are not flexible with customer at all, even-though with an old customer like me.

Just yesterday I had a scheduled visit, and it was cancelled form the company side. So they took the fees and didn’t provide me the service, alleging that I didn’t respond to a driver that I don’t even know! After half an hour I tried to search for the company number to call, but unfortunately I could find any number. I used the very poor “chat service” on the application and it kept requesting to enter my mobile number for so many times and you can’t get a proper response. And finally they told me the visit is cancelled and I can’t get my money back as a no-show!

So basically, I did not get the service i paid for. I don't recommend to deal with them as it is obviously are not flexible with customer and they don't care about your time not to forget their app customer care is suspicious and weird i felt I am dealing with scam.

I will never use them again.

Good application but the timing is not efficient

The cleaners are good and professionals, the application is easy to use.
The only downside that I wish it could be fixed is the 2 hours window. When I book from 5-9 I cannot be at home from 4-10. I ordered team of two and one of them arrived at 4 while I was at work and rushed home explaining to her I was on the way but she left anyway saying we don’t wait for more than 10 minutes. The other worker came at 5:45 and left 9:45. I cannot wait all day for cleaners, and when I order two cleaners I expect them to work at the sometime. Lastly I wish to have a 30 minutes window identified and communicated to me at the start of the day to plan my return home.

Developer Response ,

Hello
Thank you for your feedback, but to clarify, the delivery window starts one hour prior to the visit time, and extends for one visit after as mentioned in the terms and conditions, and this window is a precaution to any external delay factors. Please send us your number to care@matic.ae and we will call you!