Riyad Bank Mobile 4+

App Hanging: I can’t do a single operation

This was very disappointing to me as a very long term and loyal customer of this bank. I was doing my job very well with previous version, and the user experience was fantastic. This app is not working at all, please reactivate the last version to do my banking. I am currently using my account from another bank for my banking due to your fancy looking but un-operational app. Either you need to fix it or abort it as it is compromising our life. For urgent solution, please reactivate the previous version until you fix your issues.

Developer Response ,

Dear customer, we regret hearing that, kindly contact us at 920002470 or info@riyadbank.com and we will be happy to serve you.

Options of transfer and Sadad

I have excellent experience with RiyadBank application previously till the system request me to update the application and with the new version I noticed that some options are missing including transfer of money, Sadad, adding of beneficiaries and many more. I am unable to see previous beneficiaries or do money transfer I contacted the free phone and they guided me to trust the phone and the features will show up after 24 hours. I did that twice and waited more than 24 hours but did not workout. I have to go through internet options to do the transfer, but unfortunately I also faced another problem of adding new beneficiaries where it says the option is not available and you have to do it through the application. I am really having hard time doing my business I hope that the bank go back to the old version or fix the new one as soon as possible

New customer

I spent almost 45 minutes just trying to activate my bank account with them through the application I received a phone call but not to activate my account to activate my phone bank account and I stuck there because I only have the card on my hand with all information inside the card nothing more and they ask me to continue please enter you account? From where should I know the account number … nothing help I reach out to X customer support they told me follow up the issue with the branch, are you serious you want me to go out to my car 4:40 pm with sun heat to visit the branch to activate my account!!! What , why there is appellation why there is a WIFI why open and activate the bank account is too complex it give feels like I’m in 2009 now I literally with this comment I spent 58 minutes /: تجربة العميل مهمه من وقت فتح الحساب الى وقت ايداع واستخدام الحساب البنكي بطريقه سلسه وسهله وسريعه من تفعيل الحساب واستلام البطاقة وخدمة العملاء ( خدمة العملاء ) عندهم معلومات خطاء والنتيجة هي راح احذف التطبيق لن تجربتي جدا فاشل مع بنك الرياض وضيعت وقت على فاضي