Sweater | سويت‪ر‬ 4+

Very convenient and professional

Great service. Very Convenient. Very Professional. Rider was at location on time. He did an excellent job. I had only to ask him one thing to do a minor spot he missed.

Drawbacks: The app didn’t track the rider from previous location to mine. He was suddenly at location. Also, didn’t track him arriving, washing and finishing properly. The service took a full hour which I felt was too long.

Quality and Convenience

Very reasonably priced, avoids waiting at external car washes thus saving precious time, getting the car cleaned from the comfort of your home, quality is top notch, workers do a very professional job and need no monitoring barring a quick overview at the end, I always tip them but there does not seem to any expectation from their end, my car has a nano-protection and the Feynlab vendor told me that this wash is much better for nano-protection than the one at typical car washes (both manual and automatic); very pleased overall.

Only gripe is that I bought the package with air fresheners included, but the worker doesn’t put it in, stating that his app does not show airfreshners included and this is an add-on.

Bad service

Never recommend this application and service to anyone the bikers don’t speak or understand Arabic or even English and they do not use the location properly. They always go to a wrong location and they do not answer the phone!! Also their service is not that good you can have a better service in any other place and their customer service is so rude. She told me the biker is arrived and she didn’t give me any time to talk and she hung up on me. And after all that I called the biker and he told me the company cancelled your appointment and I have to pay all the cancellation fees!! even though I didn’t cancel the biker didn’t understand anything

خدمتهم سيئة من ناحية الغسيل والتعامل مع العامل لا يفهم عربي ولا انقلش ودايم اللوكيشن غلط ويدخل بعينك انه وصل وهو على بعد 700 متر! والتواصل معاه جداً صعب لا يرد جوال ولا واتساب ومع الشركه برضو لا واتساب ولا رقم ثابت ولا حتى تويتر! وغير هذا يتكنسل الموعد ويقولون عشان عدم الرد واصلاً عاملهم لا يرد ولا يفهمني لدرجة خليت الحارس يكلمه بلغتهم وبرضو لا زال مايفهم ولا جا

Developer Response ,

اهلاً بك,

شكراً على مشاركتك لنا ملاحظاتك عن التطبيق ، لكن نود ان نبلغك بأن فريق سويتر يعمل على قدم وساق للتطوير والتحسين المستمر وثق تماماً بأن حقوق عملائنا في الحفظ والصون ونعتذر منك شديد الإعتذار لمواجهتك هذه المشكلة .


, يرجى تزويدنا برقم الحجز أو رقم الجوال المسجل بالتطبيق على رقم الواتساب التالي لإتخاذ الإجراء اللازم 966115201378+ أو الايميل care@sweater.sa