ذا شفز: خدمة توصيل الطعا‪م‬ ‪٤+‬

There should be some benefits on every order to use this app not to order more then 100SR to earn points some times u need to order just one thing for ur self also even in less money so no benefits to use this app or order some thing less then 100SR

Dear customer points for all orders in the case of a value of one riyal or 100 SR, we are happy to use the application

I made an accidental pick-up order from one of the stores and promptly received a call from the app's customer service after I filed a complaint. I explained the situation to the agent, seeking assistance. The agent suggested that I contact the store directly. Unfortunately, when I attempted to call the store using the phone number provided in the app, I realized that it was incorrect, consisting of 11 digits. Consequently, I was unable to retrieve my order.

While I acknowledge my responsibility for the mistake in placing the order, I believe that the app should also bear some responsibility for providing inaccurate contact information for the store.

Dear , We are so sorry to hear that.. please contact us through the app. In addition, to understand your experience more please provide us with the order number so that we can contact you. Thank you

Worst customer care and customer experience among delivery apps in KSA. Order Tracking is useless. I ordered for pickup, and the tracking kept saying “preparing your order” until exceeded the expected time. Raised a delay flag, and one customer care rep said you should call the restaurant after you place a pickup order to start preparing. The other rep (when I request cancellation) said you’re not familiar with our app; customer should go to the restaurant even if the status is not “Ready for Pickup” and pickup their order. Really! Why bother using your app if not telling me when to to go and pickup.

P.S. it’s been 3 hours now and the app is still showing “Restaurant is preparing your order” status.

Dear Customer, Thank you for reaching out, and we want to apologize for the experience you’ve had. In order to sort the problem out could you please provide us with the last 5 digits of your phone number? Thanks again for cotacting the chefz support team.