I bought this app when it was 0.99$, and now they say “what you have is yours”. But sadly the app won’t let me save my work because I need to subscribe. What is it exactly that I have that is mine if I can’t save anything!!!!This is exactly the kind of corporate greed people are tired of .. take customers’ money up front, then later redefine ownership so narrowly that it becomes useless. “What you have is yours” sounds nice until you realize “yours” means a neutered app that cannot even save your own work. That is not customer respect, it is bait-and-switch behavior dressed up in PR language.I paid for the app in good faith when it was sold as a purchase, not a rental. Turning essential features into a paywall later feels dishonest, exploitative, and disrespectful to the people who supported the app early on.Here’s an update:The audacity of their response “If you’re prompted to subscribe when exporting, it usually means a newer premium feature was used.” Is completely an utter disgrace and shows how further they will go down in dishonesty. The only feature used since purchasing this app was to use the eraser to remove an object, then save. The same tools are used now and it prompts a subscription. No new tool used and no need for other tools. It always worked this way and I will always use it this way. After this response -which reads as a deliberate attempt to dodge responsibility, mislead other people, and justify their lack of respect behind it- I have completely lost faith in this company. The dishonesty, refusal to acknowledge obvious facts, and contempt for paying customers are absolutely disgraceful, and in fact the most insulting customer support responses out there. It shows a complete lack of integrity and respect for people.
Thanks for your detailed feedback—we’re really sorry for the frustration this caused. You should still be able to use and export with the original features you purchased. If you’re being prompted to subscribe when saving, it may be because Pro mode is selected under the Objects tool—please try switching it to Core and see if that resolves the issue. If the problem continues, please contact us via email with more details so we can look into your specific case and help restore the expected behavior.