Uber / أوبر- اطلب سيار‪ة‬ ‪٤+‬

I have been using uber for over 2 years now. Some of the complaints I have are:
1- the drivers cancel last minute. Which honestly make me not trusting to book a ride with uber.
2- the rate is becoming more expensive than normal even if there is no traffic.
3- most of the drivers that I dealt with don’t have cash change, and it leads to either he take more money than he should or I would pay less than I should. There no system where extra money can be put into my account to use it in my next rides.
4- the drivers are becoming rude and ask if i will pay cash or credit card & ask about the distinction and decide to cancel if I don’t answer these questions.
5- the availability of the drivers are becoming less and less even though the region that I’m living in is pretty crowded with people.
6- most of the driver’s cars smell like cigarettes which I really hate since I’m wearing abaya and the abaya can catch the cigarette smell pretty quickly.
I hope that Uber takes my constructive criticism into consideration.

Uber has always been my rides app for more than a 3 years. The thing that I like about Uber is that it never cancel the search until it’s get a driver and they always came in short noticed, it never took me more than 10 min to get into the car and start the ride. However, in the past two weeks something has changed, I assume that the drivers are now allowed to accept rides while they are in one. So, they can accept more than one ride in once and causes a lot of late for the customers. I’ve always arrived to my appointments and meetings on time, with the new update I started to arrive late on my meetings which caused me a numberless of problems.
Humbly, I asked uber company to change there policy of accepting rides for the drivers.

Thank you Uber for all your services, it has and continue to be appreciated.

Uber is my all time favorite ride sharing Company is only because of their in app design. Their in app design is very professional and it’s very easy to request and track your ride. About their customer service, I feel that they don’t understand what I’m trying to say. I complained regarding the horrible cleanliness of the car but their reply was very simple with no refund or any apologies. Uber customer support used to be so good before but now I doubt it remains that way. I don’t know why is this but I find Uber drivers in Saudi Arabia quite unprofessional than other ride-sharing companies. The drivers in Saudi Arabia have their one feet on the dashboard and the other on the accelerator. Cars are also not that clean. I don’t know why is this JUST with Uber drivers but I never found this in any other Ride-sharing app in my local area.