Empolis Service Express 4+
Service knowledge to go
Empolis Information Management GmbH
Designed for iPad
-
- Free
Screenshots
Description
With the Field Service App, you have all the service knowledge you need in your pocket at all times and can access all the information your company requires - online and offline. Whether you are on a service call on site or answering service requests on the hotline, with the Field Service App you can answer even difficult requests quickly and easily. The app protects your information and handles customer data in compliance with the GDPR.
Highlights:
Mobile knowledge hub:
The app brings together all relevant information from all systems in a knowledge hub. With the help of an intelligent search, you can find the service knowledge you need in your company at any time. Use the mobile version of Empolis Service Express® without any functional difference to the desktop version.
Offline availability:
No mobile network available? No problem. Thanks to fully automated data synchronization, you always have the latest service information with you on your smartphone or tablet.
Create and share service knowledge:
Create and edit new service notes directly in the app. Add further solution steps, photos or videos to existing service knowledge and share it directly with your team colleagues.
Community and team knowledge:
If you are unable to solve a problem, the app offers you the opportunity to find a solution together with colleagues and experts. Community and Team Knowledge identifies the right contacts based on their skills and automatically creates a corresponding chat. As soon as a joint solution has been found, the chat is closed, and the solution is saved for the future.
Data security:
The knowledge captured and your data are stored securely on German servers. Thanks to the Privacy Shield, you can always guarantee that your information and customer data is handled securely in accordance with the strict European data security guidelines.
You also can benefit from the advantages of the Field Service App from Empolis Service Express ® and download the app directly to your mobile device.
Use your login information to log in.
For questions please contact: hello@chat.service.express
About Empolis:
Empolis is a leading supplier of cloud-based software in the domain of Intelligent Decision Support Solutions based on Artificial Intelligence. As part of the proALPHA group of companies, Empolis accelerates the digital transformation of customers with the intelligent combination of knowledge and content management in standardized SaaS products according to the motto "DECIDE. RIGHT. NOW."
What’s New
Version 4.27
New functions and improvements in 4.27
* Procedures – Added support for forms in procedures with multiple questions and answers per page. Forms have various use cases: For example, support your service staff when maintaining devices by providing them a form containing the required operating steps, which they can work through systematically just like a checklist. Forms support the full feature range of the guided troubleshooting functionality (dynamic content, procedure history, API access, and automated session evaluation). To use forms, the optional premium Checklists feature is required. Please contact Empolis if you are interested.
* Downloads: Improved the stability, responsiveness, and user experience when downloading files.
Bug fixes in 4.27
* Downloads:
- While downloading all topics of a document, the titles of the individual topics are now properly displayed in the download manager.
- Fixed a display issue with the “Downloads” area after changing the user interface language.
- Fixed an app crash that could occur when downloading the entire search result list.
* Community & Team Knowledge – The actions “Mark Problem as Solved” and “Remove/Add Participants” are now only displayed for problems if the current user has the necessary permissions.
* Deep links – The page number of the current document is now included correctly when creating share links, so that the recipient will be forwarded to the correct page.
App Privacy
The developer, Empolis Information Management GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- User Content
- Search History
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Empolis Information Management GmbH
- Size
- 298.5 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 14.5 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Portuguese, Russian, Simplified Chinese, Spanish, Swedish
- Age Rating
- 4+
- Copyright
- © Empolis Information Management GmbH
- Price
- Free