My Renault 4+

Buggy with a lot of room for improvement

I am using the app with my Zoe R135 and I am using the app almost daily. The app mostly works fine for me when it comes to checking the battery SoC and starting the preconditioning. Unfortunately it is still far from perfect and I have a few things I would love to get improved or fixed.

1. The app is not very reliable and sometimes simply doesn’t work. I quite often just get a message about some server error when I start the app. It often works after I have restarted the app a few times but I have also had to reinstall the app once when it stopped working for weeks. After reinstalling the app it suddenly worked again. An app that I often use multiple times a day should be way more reliable.

2. It is not possible to start the preconditioning of the car when the battery SoC (state of charge) is below 40%. I simply do not understand why this is the case. With 40% on my latest generation Renault Zoe I have almost always more than 100 km of range left. When I heat up or cool down the car it never uses more than 1%. Why doesn’t the app allow me to start the preconditioning then? It should definitely be up to me if I want to start the preconditioning below 40%. Is it possible to lower that limit to 10% or 20% maybe? That would make way more sense since that actually is a little close to 0%. 40% is almost half of the range left.

3. I can’t really see how fast the car is charging. The only thing the app and the car tells me is the time left to 100%. Since the charging curve is not linear it is not really possible to tell with which power the car is charging. Since the car and/or the app can calculate the time remaining it should be able to tell my how many kW it is charging with. That would extremely useful so that I can see if the charging point actually has the power it is supposed to have. It would also be extremely helpful when using fast chargers. If I’m on a road trip it would be stupid to wait for the car to reach 100% since the fast charger is charging very slow close to 100%. If you don’t want to show me how many kW, please let me check the time left to 80% or another SoC that I can choose by myself. That would be way more useful for road trips since it would be stupid to let the car charge to 100% when it is charging extremely slow at the end.

Hopefully these issues and improvements are possible to fix with software updates at some point!

Svar från utvecklaren ,

Dear Melker,
Thank you for your feedback.
We value your opinion highly and we have escalated this to the correct department.
If you ever have any questions or need any help, please don't hesitate to contact us at 0771–345 666.
Best regards,
Customer Service.

Långsam

Funkar ibland, men mycket långsam och måste starta om den för att får den att fungera.

Uppdatera snälla

Så otroligt instabil app då den har problem att ha kontakt med bilen eller att kommandon kan skickas till bilen.

Svar från utvecklaren ,

Vi beklagar att höra du upplever problem med vår app.
Om du önskar hjälp är du välkommen att kontaka vår kundservice via vårt webformurlär som du når här:
https://www.renault.se/kontakt/kundservice.html eller direkt i din app.
Vi hjälper dig gärna vidare där!
My Renault-teamet