Absolute Boutique Fitness SG 4+

Terrible app for booking. As if it isn’t a mad rush to grab the most popular slots when they are released at 10pm, you have to deal with the garbage appointment booking.

First of all, you can only see classes by location. And then you have to search for the class type that you want in that location and scroll down to the date of choice. If it’s full or not what you want, you then want to view other locations, but you can’t even do that because the location on the top left of the screen isn’t even tappable and there is no way to reset selection. So your only option is to close the app and reopen, and retry the whole process at your second location.

We’re living in 2023 but this app is from 2013. Honestly considering even continuing my subscription thanks to this infuriating experience.

First tried a package for spin class 4 years ago and decided to try again for pilates recently, to my ABSOLUTE horror the booking system is still as bad as 4 years ago… it’s so difficult to book your slots. First they announced that the slots would be released on a certain date, come that certain date both the app and website did not reflect the announcement.

After days of delay later with no announcement to inform the package owners, the info then is finally uploaded on the web and the site.

The app and site indicates a spot available but when you click it, it says ‘We’re sorry that web page cannot be found.’ What the…. Please spend some money to invest back into the customer experience of booking instead of simply expanding and expanding.

The push notifications boggles the mind. It only alerts you when new classes are added to the location BUT it doesn’t have the ability to notify you when you get a spot from waitlisting. I sometimes only receive emails on classes I have been on waitlist for 1 week, the day of the class that I get a spot in the morning, even though it’s already past the 8 hours cancellation period. It forces me to use up 1 class credit which is super unfair, and there is no work around this. I have to constantly check the app to remind myself that I’m still on waitlist and see where I’m at. It’s cheating my money.