ActiveSG 4+

App full of bugs and glitches

For those experiencing login issues while using SingPass - for instance you always have to login when you use the app, I suggest that you do not use SingPass, create a normal account and login instead (all your passes and credits will remain). It did solve the bug for me, hope it does for you as well 👍🏻

[NONETHELESS] Perhaps one of the worst apps that I’ve came across. I understand that in view of COVID, booking becomes mandatory, but the process of booking through the app is full of bugs and glitches - it seems that the server has issues when people are booking so it always says that my selection has been booked (or phrased along that line). Furthermore, after a long and tedious war of getting a slot, the payment process has its bugs and glitches as well - after keying in the PIN number, it tells me that there is an error in the booking parameter/ missing ID. I haven’t had a smooth booking session while using the app yet, even after using the app for a couple of months.

Developer Response ,

Dear Benji, we are sorry about your experience with Singpass and have brought this up to Singpass team to resolve. The issue has been fixed as of now, kindly update to the latest version of the App. If you are still facing any issues, kindly drop us an email at helpme@iappsasia.com. Thank You.

Atrocious

Horrendous app was fine to begin with but they very wuliao, want to switch to website say what more convenient, don’t need update 🥹🥹. You nothing better to do is it? You cause me to get stuck outside the gym for a good 20minutes to figure out only to come to a dead end and I have to leave. You think people so much free time can go switch and login here and there. YOU are supposed to cater to us, NOT the opposite you heard me? Now I cannot work out and I got sports CCA to train for, if I fall behind because of it, ITS ALL BECAUSE OF YOU. And I do not care if you say what “got people selling their credits 🥺🥺🥺” BRO, THERES MORE PROBLEMS IN SINGAPORE THAN PEOPLE SELLING THEIR CREDITS. People want work out also cannot then don’t make useless annoying advertisements of how Singaporeans don’t lead a healthy lifestyle. I don’t care how much credit you give me for gym anymore, I am never using this app again.

This app should be named as “Active Singaporean”

This is the first time in my life seeing this policy, a pr or Singaporean can book a court one day in advance than other people, which left almost no court every time to those people who have work permit or study permit. Excellent. And, the most terrible thing is native users can even see if there is any slots available in nearby sports hall, while there is nothing on the non native people’s screen. Wonderful. I have to select(go in, search, then exit) each sports hall one by one two weeks ahead on 7 am every time to find an available court. It just gave me a full list of sports hall, but most of them does not even have one slot available. Totally wast of time. Is it too hard for you to implement a filter that only shows those sports hall with any available slots?

Developer Response ,

Dear member, thank you for your feedback. Regarding your policy feedback, we would like to hear more from you on the details and any suggestions for it. Kindly send our policy team a quick feedback in https://members.myactivesg.com/feedback -> Subject: "ActiveSG (General Enquiry)". Regarding nearby sports hall, ensure your location is enabled for ActiveSG app and try again. We do not currently show slots availability of each facility.