Agoda: Cheap Flights & Hotels 4+

Latest update 12.9.0 has a display bug that must be fixed

Hi team,
Thanks for your work to continuously improving the App. But I would like to bring to your attention that there is a display bug that happens after installing the latest update version 12.9.0.

When I click “See all rooms” of any particular hotel, the display of different room options with various booking conditions would often be very weird as if the texts are all “vibrating”. This typically happens with the first room option and when I scroll down the room list, the “vibration” would stop. But it will come back again if I scroll back again to the first room option.

This is a very obvious and annoying display bug and does not fit with Agoda, being a travel booking App that should strive to create smooth and frictionless customer experience. Please kindly look into this and fix it as soon as possible.

My iOS version is 17.0.3 if this helps to diagnose the issue. I believe Agoda should work with all recent versions of iOS when you do App update testing so please focus on fixing the issue itself with the App and please do not ask customers to update their iOS to the latest version.

Thanks and look forward to your new release the soonest.

Developer Response ,

Thank you for the review. We always strive to provide a stable application for the ease of our users. Please email us at appsupport@agoda.com and advise us your concern, together with the booking ID, guest name, email address, phone number *if applicable and include the case number #719049 in the subject. We'll look into it and assist you to the best that we can.

How much do you pay to get fake reviews?

Simply amazing that such a travel agency service still exist without any contact system such as contact email or anything for customers to contact to except for a generic robot chat service that works just like Siri. I can’t remember how but I managed to contact them through email once and they replied (only once after a week of wait) that my contact info has been updated but it still hasn’t been changed since. There are more issues I’ve requested but none were resolved because no one responded to anything. I think I should celebrate my 1 year of waiting for their customer service support and throw them a big party along with it. Take for instance, changing a phone number is just a Simple thing to do but I forgive them probably because the company couldn’t afford to buy another keyboard for their staff hence Nobody’s doing anything. The only thing attractive about Agoda is some “price discounts” for hotel even though sometimes it’s just a hit and a miss a merely some gimmicks. By the way how much do you pay to get fake reviews? I want it too, to boost my morale support after getting bad service.

Nothing but gimmicks to mislead consumers

If only I could give 0 star. Booked a hotel with Agoda for Japan trip and used their ‘Pay Later’ option. The outcome is as good as a scam! The rates they used are not transparent. I would have thought how bad could it be since Japanese Yen is getting weaker. The rates during payment date was in face better than when I booked. I thought it should not defer too much even they charge admin fee. But no, the loss is close to USD 100 for 4 nights. The rates in the market has been hovering around Y140 for every dollar but I was charged Y128 for every dollar. It’s close to 10% difference! When I asked, they told me it was the rate on the day it was charged. But there wasn’t any day that fx dropped by 10% for months! They refused when I request for them to honor lowest price guarantee terms. Use them at your risk, both delay payment and lowest price guarantee are nothing but marketing gimmicks which do not benefits consumers but themselves. From other reviews it is apparent part of their earnings are from charging customers in such unscrupulous manner.

Developer Response ,

"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated.
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