As the title says. Please let me know if there is a solution. When I receive a notification about something, I launch the app and find that the app just keep loading forever and shows nothing - on both instances of wifi and 4G. Coupons, purchase history and points whatever information cannot be seen. What is the point of the sales notification and the points when I can’t even access the data / information? The previous version before we changed to this very slow and ineffective version was fast and gets the minimal job done which really makes me question the change. On top of that when the change over to this app took place it lost all over my previous purchase information which I had used the app to track - very infuriating.

When I got my new mobile phone, I thought the app & all of my transaction data will be transferred as well to my new phone. Nope! It did not. Thought that upgrading the app will do the trick. Still nope! Several transactions later, my points still shows zero even if my transaction history says otherwise. The Donki cashier instructed me to delete the app & reinstall it. I tried it and got the message that says “all of your data will be erased”. Should I follow the cashier’s instructions or not?

I am regular at Novena donki & have accumulated a lot points & rewards but reflected is still old accumulative data not updatedIt’s so frustrating everytime I ask your store people they ask me to delete & reload but when I try do that they say all previous data & accurate will be deleted??It’s been ding dong since November last year can someone rectify this issue quicklyEverytime I shop it reflects I have gained so many points but on my app still show old rewards not updated & I can utilise my rewards or redeem coupons etc even your cashiers say they don’t know??so who do I escalate to??

It used to able to accumulate Dmiles but all of a sudden, it’s set to 0 and wiped out all my miles. I tried to log out and log in multiple times but miles still set at 0 and will not accumulate even when you did shop at Donki. Unable to send feedback using the app due to not able to type and no drop down list for country, stores shop with plus nature of Enquiry. The app must have not undergo any basic maintenance.